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There's NO Light Indicato...

There's NO Light Indicator in My Router/Modem

Created: Jun 7, 2020 16:01:04Latest reply: Jun 8, 2020 03:11:17 1159 2 0 0 0
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Hi Team,


Model: EG8245H5

Could you please help me figure out why my modem/router has no light? I just mount it in the wall and after that, the lights are gone.


Please see attached picture for reference.


Note: the router/modem is on.


Thanks.

ONT Series

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meowchi_16
meowchi_16 Created Jun 7, 2020 16:04:58

DUPLICATE... sorry, don't know how to delete duplicate posts :(
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liqiang185
liqiang185 Admin Created Jun 8, 2020 03:11:17

Dear meowchi_16!
1. Make sure that the power connector is firmly connected
2. If the power supply continues to supply power, and the switch (OFF/ON button) has also been turned on, but the indicator is still off. Possible hardware failure. Please contact the device provider to replace another device.

Thank you！
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