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The Wi-Fi connection of the HG8245H is unstable.

Created: Apr 13, 2020 06:08:26Latest reply: Apr 13, 2020 07:52:12 1887 7 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hi, sir.

Model hg8245h. wi-fi connection is not stable, Wi-fi connection on other devices connected to the router disappears.

How do I rectify the fault that the connection is unstable?

Can you help me?

Thanks!

Featured Answers
Chenxintao
Admin Created Apr 13, 2020 06:15:21

Hello, friends!


The Wi-Fi connection is unstable. perform the following steps:


1.Check the Wi-Fi signal strength on your terminal. If the signal strength is weak, you may be far away from the signal source or an obstacle exists, and you are advised to get closer to the ONT.


2. Get far away from Wi-Fi signal interference sources such as microwave ovens and cordless phones.


3. Try Wi-Fi connection on another terminal. If this problem does not occur, there may be a problem with the driver or hardware of your original terminal. Then you are advised to update the driver of the Wi-Fi network adapter and check whether the hardware is damaged.


4. Change the Wi-Fi name (SSID). Duplicate SSIDs may exist within your terminal reach.


5. Some viruses may exist and cause the disconnection. You are advised to test viruses by connecting only one computer and run antivirus software.


I hope it will help you. Thank you!



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Recommended answer

Unicef
MVE Created Apr 13, 2020 06:31:59

Hi user hope below can help:

Procedure:
1. Use a network cable to connect the LAN port of the ONT to a PC.
2. Ensure that the Internet Explorer (IE) of the PC does not use the proxy server. The following section considers IE 8.0 as an example to describe how to check whether the IE uses the proxy server.
a. Start the IE, and choose Tools > Internet Options from the main menu of the IE window. Then, the Internet Options interface is displayed.
b. In the Internet Options interface, click the Connections tab, and then click LAN settings.
c. In the Proxy server area, ensure that the Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). check box is not selected (that is, without the "√" sign). If the check box is selected, deselect it, and then click OK.
3. Set the IP address and subnet mask of the PC. For details, see Table 1-1.
4. Log in to the Web configuration interface.
a. Enter http://192.168.*.* in the address bar of IE (192.168.*.* is the default IP address of the ONT), and then press Enter to display the login interface, as shown in
b. In the login interface, enter the use name and password. For details about default settings of the user name and password, see Table 1-1. After the password authentication is passed, the Web configuration interface is displayed.

https://support.huawei.com/enterprise/en/doc/EDOC1100009120/7dfb754a/locally-logging-in-to-the-web-interface
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All Answers

Hello, friends!


The Wi-Fi connection is unstable. perform the following steps:


1.Check the Wi-Fi signal strength on your terminal. If the signal strength is weak, you may be far away from the signal source or an obstacle exists, and you are advised to get closer to the ONT.


2. Get far away from Wi-Fi signal interference sources such as microwave ovens and cordless phones.


3. Try Wi-Fi connection on another terminal. If this problem does not occur, there may be a problem with the driver or hardware of your original terminal. Then you are advised to update the driver of the Wi-Fi network adapter and check whether the hardware is damaged.


4. Change the Wi-Fi name (SSID). Duplicate SSIDs may exist within your terminal reach.


5. Some viruses may exist and cause the disconnection. You are advised to test viruses by connecting only one computer and run antivirus software.


I hope it will help you. Thank you!



View more
  • x
  • convention:

Hi user hope below can help:

Procedure:
1. Use a network cable to connect the LAN port of the ONT to a PC.
2. Ensure that the Internet Explorer (IE) of the PC does not use the proxy server. The following section considers IE 8.0 as an example to describe how to check whether the IE uses the proxy server.
a. Start the IE, and choose Tools > Internet Options from the main menu of the IE window. Then, the Internet Options interface is displayed.
b. In the Internet Options interface, click the Connections tab, and then click LAN settings.
c. In the Proxy server area, ensure that the Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). check box is not selected (that is, without the "√" sign). If the check box is selected, deselect it, and then click OK.
3. Set the IP address and subnet mask of the PC. For details, see Table 1-1.
4. Log in to the Web configuration interface.
a. Enter http://192.168.*.* in the address bar of IE (192.168.*.* is the default IP address of the ONT), and then press Enter to display the login interface, as shown in
b. In the login interface, enter the use name and password. For details about default settings of the user name and password, see Table 1-1. After the password authentication is passed, the Web configuration interface is displayed.

https://support.huawei.com/enterprise/en/doc/EDOC1100009120/7dfb754a/locally-logging-in-to-the-web-interface
View more
  • x
  • convention:

Posted by Unicef at 2020-04-13 06:31 Hi user hope below can help:Procedure:1. Use a network cable to connect the LAN port of the ONT to a ...
I tried your method, but it still didn't work.
I wonder if it's the hardware.
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Unicef
Unicef Created Apr 13, 2020 08:06:06 (0) (0)
U already made hard reset? upgrade firmware version if possible  
user_40157594
user_40157594 Reply Unicef  Created Apr 13, 2020 09:12:14 (0) (0)
Do you have the latest firmware for the HG8245H?
Can I have it?
Thanks!  
Chenxintao
Chenxintao Reply user_40157594  Created Apr 13, 2020 09:14:24 (0) (0)
My friend.
Huawei ONT needs to be used with OLT and network management. The version must match the model. If the wrong version is used, ONT will not work.
If you need to download firmware/software, please contact the operator or sales channel to obtain the correct ONT firmware/software  
Unicef
Unicef Reply Chenxintao  Created Apr 13, 2020 09:29:03 (0) (0)
I think @Chenxintao is correct  

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