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The VM cannot identify th...

The VM cannot identify the USB

Created: Sep 3, 2020 08:58:44Latest reply: Sep 3, 2020 09:18:16 462 3 0 0 0

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Hello, experts!

Have a nice day!

We want to use USB on the cloud desktop, so we selected "USB Redirection", but the USB device information is not displayed on both AccessClient and VM.

Can you help me?

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olive.zhao Admin Created Sep 3, 2020 09:18:16

Posted by Jiro at 2020-09-03 09:15 Hi, olive!FA: 6.2AccessClient: 6.2OS: Windows 10

Hi, Jiro!

This may be a compatibility issue. You are advised to upgrade AccessClient to 6.5.

You can refer to the following case:

The Accessclient device cannot identify USB redirection

https://forum.huawei.com/enterprise/en/the-accessclient-device-cannot-identify-usb-redirection/thread/596582-100349

Hope can help you!

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olive.zhao Admin Created Sep 3, 2020 09:01:17

Hi, Jiro!

Have a nice day!

What's the version of your FusionAccess?

What's the version of AccessClient?

What's the version of cloud desktop OS？

Wait for your feedback!

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Jiro Created Sep 3, 2020 09:15:49

Posted by olive.zhao at 2020-09-03 09:01 Hi, Jiro!Have a nice day!What's the version of your FusionAccess?What's the version of AccessClient? ...

Hi, olive!

FA: 6.2

AccessClient: 6.2

OS: Windows 10

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olive.zhao Admin Created Sep 3, 2020 09:18:16

Posted by Jiro at 2020-09-03 09:15 Hi, olive!FA: 6.2AccessClient: 6.2OS: Windows 10

Hi, Jiro!

This may be a compatibility issue. You are advised to upgrade AccessClient to 6.5.

You can refer to the following case:

The Accessclient device cannot identify USB redirection

https://forum.huawei.com/enterprise/en/the-accessclient-device-cannot-identify-usb-redirection/thread/596582-100349

Hope can help you!

View more

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