The video quality is poor when make a video call

Created: Sep 12, 2019 01:31:29Latest reply: Sep 12, 2019 02:37:56 137 2 0 0
  Rewarded Hi-coins: 0 (problem resolved)

Hi,

I make a video call from Mate10 to ep680, it is successful first,  but the video quality is poor, especially  the EP680 side.

What is the reason of it?

thanks!

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Featured Answers
Neil_Tong
Admin Created Sep 12, 2019 02:37:56 Helpful(0) Helpful(0)

Hi dear,
Your question needs to troubleshoot detailedly through analyzing the log of terminal side and software side.
I had met the same question a long time ago, for more details, you can refer to the case, hope it can solve your question.
If you still have a doubt, you can contact the local TAC or Huawei service-hotline.

Huawei service-hotline:https://e.huawei.com/en/service-hotline-query

Best regards!
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All Answers
umaryaqub
umaryaqub MVE Created Sep 12, 2019 02:31:06 Helpful(0) Helpful(0)

Hi,
For issues regarding any Huawei consumer products (i.e. mobile phones and tablets), please visit the Huawei consumer Website or Hotline Service.

Support: http://consumer.huawei.com/en/.

You are also welcome to send an email to mobile@mail01.huawei.com if you have any questions about Huawei Consumer products.
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Neil_Tong
Neil_Tong Admin Created Sep 12, 2019 02:37:56 Helpful(0) Helpful(0)

Hi dear,
Your question needs to troubleshoot detailedly through analyzing the log of terminal side and software side.
I had met the same question a long time ago, for more details, you can refer to the case, hope it can solve your question.
If you still have a doubt, you can contact the local TAC or Huawei service-hotline.

Huawei service-hotline:https://e.huawei.com/en/service-hotline-query

Best regards!
  • x
  • convention:

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