The video is suspended

Created: Aug 22, 2019 02:01:49Latest reply: Aug 22, 2019 07:02:23 65 5 0 0
  Rewarded Hi-coins: 0 (problem resolved)

Hi, All

The IPC is connected to the third-party Axxon platform, The video is suspended.


  • x
  • convention:

Featured Answers
Hike
Admin Created Aug 22, 2019 02:38:10 Helpful(0) Helpful(0)

Posted by Will.Swift at 2019-08-22 02:26Posted by Hike at 2019-08-22 02:26Hi, WillBecause this is a third-party platform, confirm the type o ...
Dear Will,

Since Huawei cameras can be used on web pages, this is not a problem for Huawei products. 

This may be caused by network problems or third-party platform problems. Please capture packets to check whether the packet loss occurs and ask the third-party technical support for help. If necessary, we will cooperate with the third party to handle the problem.
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All Answers
Hike
Hike Admin Created Aug 22, 2019 02:05:18 Helpful(0) Helpful(0)

Hi, Will

Because this is a third-party platform, confirm the type of the camera you use and check whether the ipc can be used properly on the web page.
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Will.Swift
Will.Swift Created Aug 22, 2019 02:26:53 Helpful(0) Helpful(0)

Posted by Hike at 2019-08-22 02:05Hi, WillBecause this is a third-party platform, confirm the type of the camera you use and check wh ...

The IPC web page is normal.
And My product is M22
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Hike
Hike Admin Created Aug 22, 2019 02:38:10 Helpful(0) Helpful(0)

Posted by Will.Swift at 2019-08-22 02:26Posted by Hike at 2019-08-22 02:26Hi, WillBecause this is a third-party platform, confirm the type o ...
Dear Will,

Since Huawei cameras can be used on web pages, this is not a problem for Huawei products. 

This may be caused by network problems or third-party platform problems. Please capture packets to check whether the packet loss occurs and ask the third-party technical support for help. If necessary, we will cooperate with the third party to handle the problem.
  • x
  • convention:

Will.Swift
Will.Swift Created Aug 22, 2019 02:39:44 Helpful(0) Helpful(0)

Posted by Hike at 2019-08-22 02:38 Dear WillSince Huawei cameras can be used on web pages, this is not a problem for Huawei products. ...
Thank you for your answer. I will seek help from Axxon.
I'll let you know as soon as the problem is solved.
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  • convention:

Will.Swift
Will.Swift Created Aug 22, 2019 07:02:23 Helpful(0) Helpful(0)

Posted by Will.Swift at 2019-08-22 02:39 Thank you for your answer. I will seek help from Axxon.I'll let you know as soon as the problem is ...
We found that some packets were lost, After fixing network issue, The video is still freezing
After the Axxon platform is reinstalled, the problem is solved.
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