The video conference TE30 cannot show video from the remote site

Created: Aug 21, 2019 09:18:34Latest reply: Aug 21, 2019 12:10:13 96 4 0 0
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This post is related to the issue that the video conference TE30 cannot show the video from the remote site.


It only shows 2 same videos from the local site when having a conference call.


Please help me solve this issue. Thanks!

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Featured Answers
KarimUC
Created Aug 21, 2019 09:41:50 Helpful(0) Helpful(0)

Hello!

When your endpoint is in a conference, you can select either of the Local camera or the Remote camera. By default, the Local camera is selected.

The video conference TE30 cannot show video from the remote site-3040367-1

And also make this step and check it. Log in to the web interface, choose Device Control > Device Control and click the Video Control.

The video conference TE30 cannot show video from the remote site-3040367-2
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All Answers
peter64
peter64 Created Aug 21, 2019 09:34:13 Helpful(0) Helpful(0)

please give an example for it or explain more in details
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Amr.Adel
Amr.Adel Created Aug 21, 2019 09:36:28 Helpful(0) Helpful(0)

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Focus%20!!%20
KarimUC
KarimUC Created Aug 21, 2019 09:41:50 Helpful(0) Helpful(0)

Hello!

When your endpoint is in a conference, you can select either of the Local camera or the Remote camera. By default, the Local camera is selected.

The video conference TE30 cannot show video from the remote site-3040367-1

And also make this step and check it. Log in to the web interface, choose Device Control > Device Control and click the Video Control.

The video conference TE30 cannot show video from the remote site-3040367-2
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Alecksy
Alecksy Created Aug 21, 2019 12:10:13 Helpful(0) Helpful(0)

Hello abdelrahman.
from the web interface of the TE30 you can do the follwing
1. Disable Dual-screen from Settings -> Input / output -> Video output tab

(the picture below belongs to TE40)

video output TE40


2. In Device control -> Device control -> video control you can change the Video Output source to any local/remote video

video control
 
for more detail information you can see below related to Dual-screen configuration modes:
explanation regariding the Dua ..
Let me know if the issue has been solved with my specification.

Have a lovely day!


 

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