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The Upgrade Tool Fails to Obtain Node Information when FusionAccess Is Upgraded to 8.X

Latest reply: Jun 2, 2022 13:48:18 305 6 3 0 0

Hello everyone!

In this post I would like to share with you a case about the upgrade tool failing to obtain node information when FusionAccess is upgraded to 8.02 from FusionAccess 8.0.1. Please see more details below.


When an upgrade project is created after FusionAccess 8.0.1 is upgraded to 8.0.2, a message is displayed indicating that obtaining node information fails.


1. Checked that the port and network of the PC and the infrastructure virtual machine were normal, so ruled out the reason for the abnormal port network.


2. Checked whether the ITA client and server certificates had been imported onsite. It was confirmed that no certificates had been imported onsite.

3. Imported the client and server certificates of the interconnected ITA VM by referring to section 7.3.5 in the upgrade guide:

Configuring the Authentication Certificate Between

For more details, please see How to configure the Authentication Certificate Between FusionAccess_UpdateTool and FusionAccess Scenarios.

4. After the upgraded ITA server and client certificates had been imported, the component information was normal.


Before upgrading the FA platform, read the upgrade guide and strictly follow it. Import the certificate by referring to section 7.3.5 in the guide.

FusionAccess 8.0.2 upgrade document: FusionAccess 8.0.2 Upgrade Guide (from 8.0.1) 04(for FusionSphere).docx.

This is my solution, how about yours? Go ahead and share it with us!

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Created May 28, 2022 03:20:18

Thanks for sharing
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olive.zhao Created May 30, 2022 00:58:57 (0) (0)
Thanks for your help, my friend!  
Created Jun 1, 2022 07:04:52

Thank you for providing such valuable information.
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olive.zhao Created Jun 2, 2022 01:39:21 (0) (0)
MVE Created Jun 2, 2022 13:48:18

I really appreciate your effort, thanks a bunch
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olive.zhao Created Jun 6, 2022 08:26:06 (0) (0)
Thanks for your support!  


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