The time synchronization of the AD server is abnormal Highlighted

Latest reply: Apr 10, 2019 20:00:57 1738 2 6 0

[Keywords]

The time synchronization of the AD server is abnormal,

[Applicable Version]

R5C50SPC103 and earlier versions

[Symptom]

The time synchronization of the alarm AD server on the ITA is abnormal. If no alarm is generated, the alarm is automatically cleared in two minutes.

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[Fault Locating]

1.       Check the system time of the alarm object. It is found that the time of the active and standby ADs is correct. Check the system logs of the alarm object. No time change occurs.

2.       Check the vdesktop log of the ITA01. It is found that all the logs are clear alarms. Therefore, it is determined that the iITA01 is clearing the alarm and the ITA02 is generating an alarm.

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3.       Check the ps.log of the ITA02. It is found that the command on the AD cannot be executed remotely. It is suspected that the Tomcat account ITAserviceuser on the ITA does not have the permission to run commands on the AD.

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4.       The ITAserviceuser on the AD is not the AD administrator account.

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5.       Check the ITA installation guide. It is found that the ITA is installed by the domain administrator vdsadmin, which is caused by incorrect account selection during ITA installation.

[Solution]

Change the Tomcat account of ITA02 to vdsadmin.


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guanjf
guanjf Created Mar 31, 2019 15:55:32
it's wonderful  
o.alshafaey
Created Apr 10, 2019 20:00:57 Helpful(0) Helpful(0)

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