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The software versions are different on EP820

Created: Feb 20, 2019 14:07:36Latest reply: Feb 23, 2019 01:29:42 2339 3 0 0 0

If the software versions are different on EP820 please follow this procedure.

The normal home screen and icons are blue. Ask the customer to connect to the HDMI and query the Vendor country and device model of the incorrect EP821.

Please connect to the HDMI port and query the Vendor country and device model of the incorrect EP821.

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little_fish Admin Created Feb 21, 2019 00:36:15

thank you Mihai

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user_2942081

Created Feb 23, 2019 01:28:25

Are EP821 and EP820 queries the same?

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user_3301107 Created Feb 23, 2019 01:29:42

Got it

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The software versions are different on EP820

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