- See Network Analysis check whether the network meet fax service requirement.
- If no, change the cables to check whether the fault is rectified.
- If yes, go to the next step.
- Connect the ground ling of unified gateway to check whether the fault is rectified.
- If the network connection is abnormal, verify that the network cables are connected properly.
- If the network connection is normal, go to the next step.
- See E1/T1 Trunk Exception whether the clock source is configured.
- If the fault still persists, collect detailed fault information and related logs by referring to Collecting and Reporting Fault Information and send them to the service provider.
