Hi team!
Here's a case that The product model is inconsistent with the system configuration.
Possible Causes
The product model must be consistent with the system configuration to ensure that the system can run properly.
When the system is started, the system checks whether the product model is consistent with the system configuration.
If the product model is inconsistent with the system configuration, the check is not passed and the system fails to be started.
Recommended Actions
Clear the configuration data and power on the system again. The operation procedure is as follows:
1. Use an SSH tool, such as Xshell 5, PuTTY 0.63, SecureCRT 6.7, or one of their later versions, to log in as user admin
(the default password is Admin@storage) to the management network port on the storage device.
2. Run the showsysstatus command to check whether the current node ID is the same as that of the master node in the cluster.
If the current node ID is the same as that of the master node in the cluster, the current node is the master node.
Storage: minisystem> showsysstatus
Show system status
admin:/diagnose>sys showcls
mode : normal
status : none
node cfg : 2
node max : 4
group cfg : 1
group max : 2
product : 0
serial : SNxxxxxxxxxxxxxxxxxxxx
WWN : 0xxxxxxxxxxxxxxxxxxx
local node id : 1
normalNodeBitmap : 3
faultNodeBitmap : 0
offlineNodeBitmap: 0
standbyNodeBitmap: 0
id role status group engine
---------- ---------- ---------- ---------- ----------
0 master normal 0 0
1 slave1 normal 0 0
admin:/diagnose>exit
Storage: minisystem>
3. Run the cleardb command on the master node to clear the configuration data in the system.
Storage: minisystem> cleardb
DANGER: You are going to clear the configuration data of the storage system and the previous configuration data will be lost.
Suggestion: Before you perform this operation, export the configuration data .
Have you read danger alert message carefully?(y/n)
y
Clear db in all mediums begin......
admin:/diagnose>db clearall
This is DB (cluster master) controller .
Success !!
admin:/diagnose>exit
Storage: minisystem>
4. Run the rebootsys command respectively on each controller to restart the system.
Storage: minisystem> rebootsys
Are you sure to restart?(y/n)
y
Check After Recovery
After restarting all nodes, check whether the same error code appears.
If no, the fault is rectified and no action is required.
If yes, contact R&D engineers
