The Network Connection of a Dome IPC Is Abnormal After It Is Wall-mounted

Applicable Models

The fault occurs on:

• eSpace IPC5701-P
• eSpace IPC2701-P

Symptom

After a dome IPC is wall-mounted, the indicator mapping the switch port to which the dome IPC is connected is off, indicating that the dome IPC is faulty.

Cause

• The power cable is loosely connected so that the dome IPC is powered off.
• The RJ45 connector of the network cable is not in good contact.

Solution

1. Remove the protective shield, mount the IPC again, power on the IPC, and check the power indicator.
   • If the power indicator is on, go to 2.
   • If the power indicator is still off, remove the IPC from the wall, remove the network cable, power on the IPC again, and check the power indicator.
     • If the power indicator is on, go to 2.
     • If the power indicator is still off, the power supply is abnormal. Contact your service provider for assistance.
2. Check the RJ45 connector of the network cable and ensure that the RJ45 connector is in good contact.
   • If yes, contact your service provider for assistance.
   • If no, please make the network cables again.
   NOTE:

   Network cables can be made in two ways: cross-connected cables and parallel cables. Making network cables must comply with the 568A or 568B standard.

3. Check whether the fault is rectified.
   • If yes, the procedure ends.
   • If no, contact your service provider for assistance