The login registration fails

Created: Nov 30, 2019 09:21:09Latest reply: Nov 30, 2019 10:03:03 128 2 0 0
  Rewarded Hi-coins: 0 (problem resolved)

Hi everybody,

The terminal accesses the network successfully, but the login registration fails.

For this situation, which configurations need to be checked?


  • x
  • convention:

Featured Answers
Neil_Tong
Admin Created Nov 30, 2019 09:24:01 Helpful(0) Helpful(0)

Hi dear,
You can do the following operations:
1. Check whether the server process is normal.
2. Check whether the transmission between the terminal and the server is normal.
3. Check whether the IP address obtained by the terminal
4. Check whether the DNS resolution is normal.
Generally, your problem is caused by the above reasons. If all items checked are normal, create an eCare ticket and contact the TAC for further analysis.

Hope it will be useful to you.
Best regards!

  • x
  • convention:

All Answers
Neil_Tong
Neil_Tong Admin Created Nov 30, 2019 09:24:01 Helpful(0) Helpful(0)

Hi dear,
You can do the following operations:
1. Check whether the server process is normal.
2. Check whether the transmission between the terminal and the server is normal.
3. Check whether the IP address obtained by the terminal
4. Check whether the DNS resolution is normal.
Generally, your problem is caused by the above reasons. If all items checked are normal, create an eCare ticket and contact the TAC for further analysis.

Hope it will be useful to you.
Best regards!

  • x
  • convention:

xiaoyun
xiaoyun Created Nov 30, 2019 10:03:03 Helpful(0) Helpful(0)

I will do these check, thank you.
  • x
  • convention:

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