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The LEDs show that the software we use is not correct.

Created: Jul 23, 2020 07:29:26Latest reply: Jul 24, 2020 19:05:43 208 2 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hello, Community!

Have a nice day!

I need help!

The LEDs show that the software we use is not correct.

The offered calls are more but the distribution on answered and dispatched is not correct.

The answered all are less than the dispatched and dispatched are more than answered.


Featured Answers

 

hello  dear


please  confirm the following two points

1. Please confirm whether the customer has one case multiple dispatch;
2. Please confirm whether the customer sent yesterday's CAD case to today's dispatch

Use the dsecs user to log in to the CAD database and query the following two SQL statements

1.Select count(*) as num, a.sjdbh from t_cjd a where  TO_CHAR(a.cjkssj,'yyyy-mm')=TO_Char(sysdate,'yyyy-mm') group by a.sjdbh order by count(*) desc;
2.Select a.sldbh,a.jjkssj from t_sld a, t_cjd b where a.sjdbh=b.sjdbh and  TO_CHAR(b.cjkssj,'yyyy-mm')=TO_Char(sysdate,'yyyy-mm') and TO_CHAR(a.jjkssj,'yyyy-mm')<TO_Char(sysdate,'yyyy-mm');


Compare inspection results
Usually the total number of dispatch is more than the total number of calltaker, only the following cases:
1 case multiple dispatch

View more
  • x
  • convention:

All Answers

 

hello  dear


please  confirm the following two points

1. Please confirm whether the customer has one case multiple dispatch;
2. Please confirm whether the customer sent yesterday's CAD case to today's dispatch

Use the dsecs user to log in to the CAD database and query the following two SQL statements

1.Select count(*) as num, a.sjdbh from t_cjd a where  TO_CHAR(a.cjkssj,'yyyy-mm')=TO_Char(sysdate,'yyyy-mm') group by a.sjdbh order by count(*) desc;
2.Select a.sldbh,a.jjkssj from t_sld a, t_cjd b where a.sjdbh=b.sjdbh and  TO_CHAR(b.cjkssj,'yyyy-mm')=TO_Char(sysdate,'yyyy-mm') and TO_CHAR(a.jjkssj,'yyyy-mm')<TO_Char(sysdate,'yyyy-mm');


Compare inspection results
Usually the total number of dispatch is more than the total number of calltaker, only the following cases:
1 case multiple dispatch

View more
  • x
  • convention:

well done, thank you for sharing
View more
  • x
  • convention:

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