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The IVS Client .exe upgrade failure

Latest reply: Aug 2, 2019 07:36:36 2417 3 0 0 0

Hello, all!


This post is about an IVS Client .exe upgrade failure. Please see more details on the issue below.


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ISSUE DESCRIPTION


During the upgrade of the IVS client .exe, I am facing the above error. Does anybody have any idea about the reason why it happens?


I run it in administrator mode (and no problem with the internet connection).

Hi , ewo

Please Perform the following steps:

Check whether the client runs as an administrator.

Step 1 Log in to the OMU portal of the server on the PC where the C/S client fails to be upgraded.
If you can log in to the OMU portal, contact Huawei TAC.
If you cannot log in to the OMU portal, go to the next step.
Note:
The automatic upgrade of the C/S client is implemented by accessing the URL of the OMU portal.

Step 2 Open the Windows Internet Explorer browser and choose Tools > Internet Options.

Step 3 On the Connection tab page, click LAN (LAN) Settings to check whether the proxy server is used.
If the proxy server is not used, contact Huawei TAC.
If the proxy server is used, go to the next step.
Step 4 Select the proxy server (B) that skips the local address.

Step 5 Click Advanced. In the Exceptions area, add the network segment where OMU portal resides.

Step 6 Click OK to complete the setting of the proxy server.

Step 7 Check whether the fault is rectified.

If the fault is rectified, no further action is required. Otherwise, contact Huawei TAC.




You can try to log in to the VCN background via SSH and download an installation package.
Note: The IVS client version must match the VCN version.
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hi Hike,

Thank you for your reply actually we have solved issue from checking logs thanks in advance.The IVS Client .exe upgrade failure-3023075-1

While cheking logs; I saw that it couldn't find the exe that it thought its downloaded for the upgrade, using the file link provided in the logs(|upgradeInfo.HttpURL), the manual download process was completed and I completed the installation with this file.
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Y_T_Z
Y_T_Z Created Jul 16, 2021 07:32:31 (0) (0)
 

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