The IP phone fails to register with the U1900 gateway

Created: Aug 20, 2019 06:57:48Latest reply: Aug 20, 2019 07:00:29 50 1 0 0
  Rewarded Hi-coins: 0 (problem resolved)

After a static IP address is manually assigned to a phone, the phone fails to register with the U1900 gateway. Both the account and password are correct. What can I do?

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rongjie
Admin Created Aug 20, 2019 07:00:29 Helpful(0) Helpful(0)

Hi, user_3433189!


You can check whether the following information is correct:


1.   The VLAN or 802.1x is incorrectly set. As a result, the network between the gateway and the IP phone is disconnected.


On the login screen of an eSpace 79XX series phone, choose Apps > Advanced > Network > Network Access and set the 802.1x or VLAN parameters.


2.   If the SIP server address is the domain name, check whether the DNS server address is correctly configured on the IP phone.


I hope to have helped you!

  • x
  • convention:

All Answers
rongjie
rongjie Admin Created Aug 20, 2019 07:00:29 Helpful(0) Helpful(0)

Hi, user_3433189!


You can check whether the following information is correct:


1.   The VLAN or 802.1x is incorrectly set. As a result, the network between the gateway and the IP phone is disconnected.


On the login screen of an eSpace 79XX series phone, choose Apps > Advanced > Network > Network Access and set the 802.1x or VLAN parameters.


2.   If the SIP server address is the domain name, check whether the DNS server address is correctly configured on the IP phone.


I hope to have helped you!

  • x
  • convention:

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