The Huawei HiKnow App - an introduction
The Huawei HiKnow app - Introducing the Huawei HiKnow app [Video]
The Huawei HiKnow app - an introduction
Created: Sep 4, 2019 09:08:17Latest reply: May 7, 2021 02:44:56
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Hello!
May I write a little feedback here? The product pages of the different products are a little different. They have some different sections sometimes. In most cases I am looking there link to the all documentation. It is "more" link. And the position of this link is changed in different pages. I suggest to rename it to the "all documentation" (or something that will show that there are full documentation there) and page it at the beginning of the app pages. |
user_3384601
Created Sep 12, 2019 08:26:20
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Thank you for your suggestions! The "more" is a link to product homepage, we will rename it to "Homepage" on October. A better location for this link is under consideration, we will fix it as soon as possible. 
Peterhof
Reply user_3384601 Created Sep 12, 2019 19:01:46
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Thank you! If you will rename it to the "Homepage" than there will be two "homepage": 1. When I enter my device page (with attached SN) I see its maintenance status and I can click "Homepage" to enter documentation area. 2. The second "Homepage" will be in the documentation area. I think that in this place should be some other name. Maybe "documentation".
user_3384601
Reply Peterhof Created Sep 17, 2019 06:09:29
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We are reconfirming this question and will respond to you if we have an answer. 
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Nice app, i download it.
Very convenient, thanks 
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Hello!
Please check word wrap in the HiKnow and mobile forum version. In the HiKnow the long lines are not wrapped by some reason. |
user_3384601
Created Sep 17, 2019 06:06:08
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Thank you for this suggestion,We will resolve this issue as soon as possible in October. |
user_3384601
Created Sep 17, 2019 06:11:33
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This opinion has been feedback to the relevant departments, I will tell you when there is a result. 
user_3384601
Created Sep 23, 2019 06:29:32
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I need a specific screenshot to show where you want to add search functionality, thank you! 
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Please check specification query tool when it is asked from the products/switches/datacenter and so on from the HiKnow. I mean choose it not from the front page of the HiKnow but from the products page.
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user_3384601
Created Sep 17, 2019 06:03:37
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Thank you for your feedback. Follow your steps (products-switches-Data Center Switch) and I didn't find the page shown in your screenshot. I found the page you took in the Info-Finder query tool and tested it without any problems. So can you describe the problem in detail?
Peterhof
Reply user_3384601 Created Sep 17, 2019 06:39:21
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Hello! It wasn't easy but I find where it is: Products/Datacenter Switch (documentation bookshelf at the top)/[document updates section] CE12800&CE12800E V200R005C10 Product document/at the bottom of the page there are links to the tools.
user_3384601
Reply Peterhof Created Sep 17, 2019 07:01:31
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Thank you,I found where it is and knew its problem.I have already sent it back to the relevant departments, we will solve this problem as soon as possible, thank you again
user_3384601
Reply Peterhof Created Sep 27, 2019 06:48:04
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There is no mobile version of this tool. The page you see cannot be operated. Please use this tool to query information on the computer.
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Hello!
I have update my profile self intro (from the full version) and found that it is showing wrong in the HiKnow. It is placed to the sign field and spaces are converted to the %20. PS: I hope that it isn't my signature ;) |
user_3384601
Created Sep 20, 2019 02:03:54
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I have to confirm with you, is your screenshot taken on the Huawei HiKnow App? 
Peterhof
Reply user_3384601 Created Sep 20, 2019 03:54:55
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Yes, it is. I click Sign-in and the view my awards.
user_3384601
Reply Peterhof Created Sep 20, 2019 06:06:15
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I found this page and tested it, but found no problems. I have already sent your screenshots to the relevant departments, and I will tell you when there is a solution.
Peterhof
Reply user_3384601 Created Sep 20, 2019 06:28:46
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1. Try to place something with spaces to the self intro field and check again. 2. Did you check self intro and signature fields?
user_3384601
Reply Peterhof Created Sep 23, 2019 01:33:14
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I tried it according to what you said. I didn't find the problem, but the screenshots did have problems. I have already reported this situation. The relevant personnel are looking for the problem and solving it as soon as possible. |
Posted by Peterhof at 2019-09-15 03:06 Hello! I have another suggestion. Please add search function to the to right menu in the HiKnow (it ... I can't insert image to the comment. And I have to answer to myself. Maybe it is will be good to have ability to insert attachments to the comments. At the picture I show the menu where search function can be added. |
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