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The HG8245Q2 cannot be accessed

Created: Nov 10, 2020 07:43:46Latest reply: Nov 10, 2020 07:57:31 410 3 0 0 0
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Hello, I have Claro's Fiber Optic Internet Service rented HG8245Q2 modem. When I wanted to access the modem through the IP 192.168.1.1 set up on the back of the product, it would load the page until a connection error occurred, I also tried 192.168.0.1, but when I called Claro's ISP service they told me that access to the modem was blocked, i needed to open the port and configure the Wi-Fi network (the only thing I could access from the page was permission to change the password, nothing else), but they didn't want to open the port either, and I was told that DNS was in DMZ mode, but that didn't solve the problem I had.Does it help? 



What am I supposed to do?



Thank you very much.

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Chenxintao
Admin Created Nov 10, 2020 07:57:31

Hello, friend!


According to your description, you cannot access the HG8245Q2 WebUI because the ISP restricts ONT access.


As the products are customized by carriers, we cannot provide meaningful help.


The solution is to tell the ISP that you need to configure the Wi-Fi network and change the password.


Generally, the Internet access service needs to be configured by the ISP on the OLT after the ONT passes the authentication. Then, the ACS delivers the service.


About the DMZ, the demilitarized zone (DMZ) is a technology that enables the ONT to forward all received packets through a specified internal server. The technology enables a computer in the LAN to be completely exposed to all users on the Internet or enables the mutual communication without restrictions between a host with a specified IP address and other users or other servers on the Internet. In this way, many applications can run on the host with the specified IP address. The host with the specified IP address receives all connections and files that can be identified.


If you do not want to open the DMZ, you can log in to the HG8245Q2 WebUI only, in the navigation tree on the left, choose Forward Rules > DMZ Configuration. In the pane on the right, delete the corresponding DMZ configuration.


Thanks!

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Hi friend!

You can refer to the following link to configure it:

Product Documentation: Configuration > FTTH Configuration > Gateway ONT Network Scenario (GPON and 10G GPON Access).

https://forum.huawei.com/enterprise/en/hg8245q-cannot-access-the-internet-via-wifi/thread/438615-100181

https://forum.huawei.com/enterprise/en/how-to-configure-the-mac-address-filtering-to-prevent-unauthorized-network-access-on-a-huawei-ont/thread/461925-100181



Thanks!

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  • x
  • convention:

Hello, friend!


According to your description, you cannot access the HG8245Q2 WebUI because the ISP restricts ONT access.


As the products are customized by carriers, we cannot provide meaningful help.


The solution is to tell the ISP that you need to configure the Wi-Fi network and change the password.


Generally, the Internet access service needs to be configured by the ISP on the OLT after the ONT passes the authentication. Then, the ACS delivers the service.


About the DMZ, the demilitarized zone (DMZ) is a technology that enables the ONT to forward all received packets through a specified internal server. The technology enables a computer in the LAN to be completely exposed to all users on the Internet or enables the mutual communication without restrictions between a host with a specified IP address and other users or other servers on the Internet. In this way, many applications can run on the host with the specified IP address. The host with the specified IP address receives all connections and files that can be identified.


If you do not want to open the DMZ, you can log in to the HG8245Q2 WebUI only, in the navigation tree on the left, choose Forward Rules > DMZ Configuration. In the pane on the right, delete the corresponding DMZ configuration.


Thanks!

View more
  • x
  • convention:

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