The future of video conferencing lies in the convergence between technology and consumer satisfaction. Customers are more interested in how Huawei's solutions are aligned to meet their unique requirements and ecosystems.
Zoom is a good example of a company that was able to merge both technology and customer requirements and the result is very apparent. Huawei should follow this example.
“Before I left Cisco, I spent a lot of time talking with WebEx customers. And every time, when I talked with a WebEx customer, after the meeting was over, I felt very, very embarrassed because I did not see a single happy customer. And I tried to understand, why is that? And I summarized all the problems all those WebEx customers they shared with me. You know, finally, I realized all those problems are brand new problems.” — Eric Yuan, Founder of Zoom
