Got it
Huawei Enterprise Support Community
Community Forums Smart PV
The device has been conne...

The device has been connected. Try again later

Created: Apr 1, 2022 10:04:12Latest reply: Apr 12, 2022 11:21:39 148 2 0 0 0
  HiCoins as reward： 0 (problem unresolved)
View the author 1#

How do I reset the connection on a SUN2000-4KTL-L1. I have tried turning EVERYTHING of for five minutes but after starting upp I still get this message when I try to connect thru the fusion app to comission.


How do I reset the connection?

Like (0) Dislike (0) Favorite(0) Share Report
Previous: Luna2000 efficiency
Next: 20ktl_30ktl_cascade
Featured Answers

Recommended answer

(0) (0)
Clearlove7
Admin Created Apr 2, 2022 08:04:01

Hello, friend.

Are you connected by scanning? You can manually enter the SN to connect to the device. If the connection still fails, you are advised to power off the system again for 5 minutes and try again. Alternatively, obtain the help of the PV center to locate the root cause of the fault and send an email to the following email address to describe your problem and attach the SN of your device.

Europe Email: eu_inverter_support@huawei.com    

China and Asia Pacific: solarservice@huawei.com     

Latin America Email: la_inverter_support@huawei.com 

View more
  • x
  • convention：
All Answers
(0) (0)
2#
Clearlove7
Clearlove7 Admin Created Apr 2, 2022 08:04:01

Hello, friend.

Are you connected by scanning? You can manually enter the SN to connect to the device. If the connection still fails, you are advised to power off the system again for 5 minutes and try again. Alternatively, obtain the help of the PV center to locate the root cause of the fault and send an email to the following email address to describe your problem and attach the SN of your device.

Europe Email: eu_inverter_support@huawei.com    

China and Asia Pacific: solarservice@huawei.com     

Latin America Email: la_inverter_support@huawei.com 

View more
  • x
  • convention：
(0) (0)
3#
Confucius
Confucius Moderator Created Apr 12, 2022 11:21:39

@Tellblom what kind of message you're receiving from the APP? Can you please take a screenshot and upload it here?
Also, on locally connection with any Huawei inverter it is mandatory to turn off the 3G/4G mobile data.
View more
  • x
  • convention：
Back to list

Comment

Advanced
B Color Image Link Quote Code Smilies
You need to log in to comment to the post Login | Register
Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits

Login
Huawei Website Support About Huawei Privacy User Agreement Terms of Use Cookies Cookie Settings
Huawei Enterprise Huawei Carrier Forum Training & Certification

Contact Us: e_online@huawei.com Copyright © 2022 Huawei Technologies Co., Ltd. All rights reserved.

APP

Block
Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Reminder
Please bind your phone number to obtain invitation bonus.