In recent weeks, I have received a lot of phone calls. The customer reported that using our fusion home software, we can only connect to the inverter at the local end and cannot log in remotely. 1. First of all, let me explain that the fusion home software is the local connection tool of our previous small model. It does not have the remote monitoring capability. The remote monitoring software is called fusionhome cloud. However, the two software are now off the shelf. We have launched a new mobile app, the name is fusionsolar, which has been communicated with regions and channels. Many customers have received SMS messages on mobile phones. However, many customers do not receive SMS messages because they have not registered power stations or bound with the mobile numbers, as a result, many customers still use the old fusion home software. If this problem occurs again, check whether the mobile app is the latest version. If not, update the app and then perform the next check. After the download, the app icon is as follows:
2. Next, we open the mobile app. Local commissioning and remote monitoring are the same software. However, local commissioning requires the following three points in the upper right corner of the app: 3. Click Debug Maintenance to scan the QR code or manually connect to the Wi-Fi network. You are advised to scan the QR code here, so you do not need to enter the password.
4. Then we select the installer: installer, do not select user because the user has a smaller permission. 5. Then we register an account. It is recommended that you bind a mobile number. Otherwise, it is not easy to retrieve the password when the password is forgotten. If you have an account, you can log in to the system directly. 6. After login, this interface is displayed.
7. On this page, you need to select the communication configuration first. If you choose to use the 4G bar for communication, the parameter does not need to be configured. The data will be automatically uploaded to the hosting cloud. If the inverter + wireless router communication mode is used, you need to manually click the inverter in the communication configuration to contact the router. After the router is connected to the wireless router, the inverter data can be automatically uploaded if the router can access the Internet. If the inverter is connected to the APP of the fusionsolar for the first time, the automatic deployment is automatically displayed, generally, you only need to click Next, 8. Of course, if there is any problem, you can call 400 at any time. Remember to take a photo of the inverter bar code. After the authentication, contact the channel contact person to connect to the customer based on the authentication channel.
