The credentials you provided cannot be determined to be authentic

little_fish · Created Jan 8, 2020 09:03:36

Dear Lucas, maybe you can try this

Check whether the password is correct.
Check whether the user exists.
If the database is damaged, restore the OLDAP data using the backup according to the product documentation. Log in to the CAS again.

Hope those 2 cases can help you. Please feel free to ask us any questions!

Thank you.

sohaib.ansar · Created Jan 8, 2020 09:00:01

Hi,
please elaborate the issue

little_fish · Created Jan 8, 2020 09:03:36

Dear Lucas, maybe you can try this

Check whether the password is correct.
Check whether the user exists.
If the database is damaged, restore the OLDAP data using the backup according to the product documentation. Log in to the CAS again.

Hope those 2 cases can help you. Please feel free to ask us any questions!

Thank you.

Lucas_Zhao · Created Jan 8, 2020 09:20:51

Posted by sohaib.ansar at 2020-01-08 09:00 Hi,please elaborate the issue

Hi,
After entering the username and password on the cas page, I get this error.