Hi team,
Our customer has a S7710 switch. The password for this switch is lost. We have followed the steps below to try to clear the console password through the bootload menu.
Press Ctrl+B to enter the BootLoad menu during system startup.
BootLoad Menu
1. Boot with default mode
2. Enter ethernet submenu
3. Modify Flash description area
4. File system submenu
5. Enter password submenu
6. Clear password for console user
7. Reboot
Enter your choice(1-7): 6
Note: Clear password for console user? Yes or No(Y/N): y
Clear password for console user successfully.
Note: Choose "1. Boot with default mode" to boot, then set a new password
BootLoad Menu
1. Boot with default mode
2. Enter ethernet submenu
3. Modify Flash description area
4. File system submenu
5. Enter password submenu
6. Clear password for console user
7. Reboot
Enter your choice(1-7): 1
After the device is started, it still prompts for a password. The password fails to be cleared.
Does anyone know why? Thank you!