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The communication between...

The communication between the board and the control board fails

Created: Oct 29, 2020 14:45:11Latest reply: Jun 14, 2021 01:56:53 578 11 2 0 0
  HiCoins as reward： 0 (problem unresolved)
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Hello, team!

I have a question.


I would like to know the reason for the alarm generation (The communication between the board and the control board fails) associated with the H603CSRB card against the H612IPMD control card. Only affecting data services. Voice services are not affected and there are no PVMD alarms. Equipment UA5000V100R019C01.


Thank you!

AlarmsUA5000 HuaweiService Board

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Chenxintao
Admin Created Oct 30, 2020 01:33:35

Hello, friend!


OLT faults cannot be diagnosed in one sentence. 


Collect device information based on the following template:


huawei(config)#display time

huawei(config)#display sysuptime

huawei(config)#display patch all

huawei(config)#display io-packetfile information

huawei(config)#display flash state 0/2    

huawei(config)#display flash state 0/3     

huawei(config)#display data sync  state  

huawei(config)#display alarm history all list

huawei(config)#display event history all list

huawei(config)#display current-configuration 

huawei(config)#display log all

huawei(config)#display log failure

huawei(config)#display version

huawei(config)#display version 0/2

huawei(config)#display version 0/3

huawei(config)#display frame info 0

huawei(config)#display board 0

huawei(config)#display board 0/[slotid]   //for issue board

huawei(diagnose)%%display bcdc 0

UA5000(diagnose)%%display statistics lvds 0   //3 times

huawei(diagnose)%%display error active

huawei(diagnose)%%display error standby

huawei(diagnose)%%display reboot-record active

huawei(diagnose)%%display reboot-record standby

huawei(diagnose)display board standby-link fault

huawei(diagnose)%%su           //enter su password

huawei(su)%%display reset-record 

huawei(su)%%display system all

huawei(su)%%display mem system

huawei(su)%%display mem total

UA5000(su)%%_hs253 get  chip-state 0  

UA5000(su)%%_hs253 get  chip-state 1 

UA5000(su)%%_hs253 get link-state slotid [slotid]      //for issue board, 3 times

UA5000(su)%%_hs253 get lvds-statisitc slotid [slotid]  //for issue board, 3 times


The IPM and PVM in the same subrack manage the same CSRB independently. As a result, the PVM is normal, but the CSR on the IPM is abnormal.


If it is not convenient for you to publish the collected information in the forum, you can communicate through private messages.


Dedicated to providing you with the best service.


Thanks!

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  • convention：

Unicef
Unicef Created Oct 30, 2020 04:31:25 (0) (0)
Good  
Chenxintao
Chenxintao Reply Unicef  Created Oct 30, 2020 07:12:07 (0) (0)
 
user_3015189
user_3015189 Created Oct 30, 2020 13:55:14 (0) (0)
Thanks.  
Chenxintao
Chenxintao Reply user_3015189  Created Oct 30, 2020 14:34:29 (0) (0)
You are welcome! My friend!  
All Answers
(0) (0)
2#
DDSN
DDSN Admin Created Oct 29, 2020 14:46:56

Hi user_3015189,
Please wait patiently. Our engineers are looking for answers to your questions.
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(0) (0)
3#
Chenxintao
Chenxintao Admin Created Oct 29, 2020 14:55:04

Hi, friend!
I need time to simulate the malfunction. Please give me time to analyze the problem. Thank you for your understanding.
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  • convention：

user_3015189
user_3015189 Created Oct 29, 2020 15:02:19 (0) (0)
ok. Thanks  
(0) (0)
4#
Unicef
Unicef MVE Created Oct 29, 2020 23:34:41

Hi user! I would suggest you to do recommissioning again if possible
Thanks!
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  • convention：
(2) (0)
5#
Chenxintao
Chenxintao Admin Created Oct 30, 2020 01:33:35

Hello, friend!


OLT faults cannot be diagnosed in one sentence. 


Collect device information based on the following template:


huawei(config)#display time

huawei(config)#display sysuptime

huawei(config)#display patch all

huawei(config)#display io-packetfile information

huawei(config)#display flash state 0/2    

huawei(config)#display flash state 0/3     

huawei(config)#display data sync  state  

huawei(config)#display alarm history all list

huawei(config)#display event history all list

huawei(config)#display current-configuration 

huawei(config)#display log all

huawei(config)#display log failure

huawei(config)#display version

huawei(config)#display version 0/2

huawei(config)#display version 0/3

huawei(config)#display frame info 0

huawei(config)#display board 0

huawei(config)#display board 0/[slotid]   //for issue board

huawei(diagnose)%%display bcdc 0

UA5000(diagnose)%%display statistics lvds 0   //3 times

huawei(diagnose)%%display error active

huawei(diagnose)%%display error standby

huawei(diagnose)%%display reboot-record active

huawei(diagnose)%%display reboot-record standby

huawei(diagnose)display board standby-link fault

huawei(diagnose)%%su           //enter su password

huawei(su)%%display reset-record 

huawei(su)%%display system all

huawei(su)%%display mem system

huawei(su)%%display mem total

UA5000(su)%%_hs253 get  chip-state 0  

UA5000(su)%%_hs253 get  chip-state 1 

UA5000(su)%%_hs253 get link-state slotid [slotid]      //for issue board, 3 times

UA5000(su)%%_hs253 get lvds-statisitc slotid [slotid]  //for issue board, 3 times


The IPM and PVM in the same subrack manage the same CSRB independently. As a result, the PVM is normal, but the CSR on the IPM is abnormal.


If it is not convenient for you to publish the collected information in the forum, you can communicate through private messages.


Dedicated to providing you with the best service.


Thanks!

View more
  • x
  • convention：

Unicef
Unicef Created Oct 30, 2020 04:31:25 (0) (0)
Good  
Chenxintao
Chenxintao Reply Unicef  Created Oct 30, 2020 07:12:07 (0) (0)
 
user_3015189
user_3015189 Created Oct 30, 2020 13:55:14 (0) (0)
Thanks.  
Chenxintao
Chenxintao Reply user_3015189  Created Oct 30, 2020 14:34:29 (0) (0)
You are welcome! My friend!  
(0) (0)
6#
Samsky
Samsky Created Jun 14, 2021 01:56:53

I am  having issues on the SHL board on the MSAN which saying that the communication with the control board fail. I need help in rectifying the issues. 

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  • convention：

liqiang185
liqiang185 Created Jun 14, 2021 03:31:18 (0) (0)
Dear friend!
Can you provide detailed information, such as product model, alarm code, alarm screenshot, and so on.  
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