Got it

The Cisco IP Phone Cannot Be Registered with the AR Used as the SIP Server (Analysis Steps)

908 0 0 0 0

Checking the Firmware Protocol and Version of the Cisco IP Phone


  • Check the firmware protocol and version of the Cisco IP phone.

    The AR used as the SIP server receives the registration request of the Cisco IP phone, and there are requirements for the Cisco IP phone model, firmware protocol, and firmware version. Check whether the model of the Cisco IP phone is 7911, 7942, or 7960 and whether the firmware protocol and version are SIP8.53 or SIP8.54. If the preceding requirements are not met, use the Cisco TFTP server to upgrade the firmware of the Cisco IP phone and try to register with the AR.

Checking Whether Users Are Correctly Configured for the Cisco IP Phone on the AR


  • Check whether users are correctly configured for the Cisco IP phone on the AR.

    Cisco IP phone 3015 is used as an example. Run the following command to perform the configuration.
    [Huawei-voice] pbxuser 3015 sipue[Huawei-voice-pbxuser-3015] sipue 3015[Huawei-voice-pbxuser-3015] telno 3015 long-telno 56623015[Huawei-voice-pbxuser-3015] call-right out all

Checking Whether Parameters of the SIP Server Are Correctly Configured


  • Check whether parameters of the SIP server are correctly configured.

    number-parameter 54 1 should be configured on the AR. This parameter is used to obtain the destination port for responding to the 200 OK or 403 Forbidden message in the Contact header field of the registration message. The Cisco IP phone is different from the Huawei eSpace series phone. The UDP source port that sends the registration message does not receive SIP messages, so specified interconnection parameters must be configured.

Collecting Information and Seeking Technical Support

If the fault persists, collect related information and seek technical support.


  1. Collect fault information.
    1. Collect operation results of the preceding steps and record the results in a file.
    2. Collect all diagnostic information and export the information to a file.

      1. Run the display diagnostic-information file-name command in the user view to collect diagnostic information and save the information to a file.
        <HUAWEI> display diagnostic-information dia-info.txt
          This operation will take several minutes, please wait.........................
        Info: The diagnostic information was saved to the device successfully..    
      2. When the diagnostic file is generated, you can export the file from the device using TFTP, FTP, or SFTP. For details, see Local File Management.

  • x
  • convention:


You need to log in to comment to the post Login | Register

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits


Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Please bind your phone number to obtain invitation bonus.
Information Protection Guide
Thanks for using Huawei Enterprise Support Community! We will help you learn how we collect, use, store and share your personal information and the rights you have in accordance with Privacy Policy and User Agreement.