The C/S client doesn't respond on CloudVCN
Created: Jul 17, 2019 11:23:24Latest reply: Nov 1, 2021 08:49:54
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Featured Answers
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Hello! 1. Open Internet Explorer, enter https://connect.microsoft.com/VisualStudio/Downloads/DownloadDetails.aspx?DownloadID=35604 in the address box and press Enter to access the Microsoft website. 2. Download a proper KB2484841 patch based on the actual operating system version. 3. Install the KB2484841 patch and restart the C/S client. 4. Check whether the fault is rectified. If the fault is rectified, no further action is required. If the fault persists, go to 5. 5. Collect the information as follows and submit the information to our Huawei technical support engineers:
a) Log into the IVS C/S client and choose Para. Setting > Local Parameter. b) Set Enable local debug log to Yes and click Save, as shown in Figure 1. Figure 1. Enabling debug logs  NOTE: After the debug logs are collected, set Enable local debug log to No. c) Recur the fault. Go to the log directory of the C/S client and collect the debug logs of all services in the main directory when the client does not respond. The default path for storing debug logs is C:\Program Files\huawei\HW_IVS_Client\log\main.
a) Press Ctrl+Shift+Esc to open the Windows Task Manager. b) Click the Processes tab and find the HW.EIVS.UI.exe process, as shown in Figure 2. Figure 2. Windows Task Manager  c) Recur the fault. Record the time when the C/S client does not respond and also the CPU usage of the HW.EIVS.UI.exe process in the Windows Task Manager.
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All Answers
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Hello! 1. Open Internet Explorer, enter https://connect.microsoft.com/VisualStudio/Downloads/DownloadDetails.aspx?DownloadID=35604 in the address box and press Enter to access the Microsoft website. 2. Download a proper KB2484841 patch based on the actual operating system version. 3. Install the KB2484841 patch and restart the C/S client. 4. Check whether the fault is rectified. If the fault is rectified, no further action is required. If the fault persists, go to 5. 5. Collect the information as follows and submit the information to our Huawei technical support engineers:
a) Log into the IVS C/S client and choose Para. Setting > Local Parameter. b) Set Enable local debug log to Yes and click Save, as shown in Figure 1. Figure 1. Enabling debug logs NOTE: After the debug logs are collected, set Enable local debug log to No. c) Recur the fault. Go to the log directory of the C/S client and collect the debug logs of all services in the main directory when the client does not respond. The default path for storing debug logs is C:\Program Files\huawei\HW_IVS_Client\log\main.
a) Press Ctrl+Shift+Esc to open the Windows Task Manager. b) Click the Processes tab and find the HW.EIVS.UI.exe process, as shown in Figure 2. Figure 2. Windows Task Manager c) Recur the fault. Record the time when the C/S client does not respond and also the CPU usage of the HW.EIVS.UI.exe process in the Windows Task Manager.
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