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Terminal always loss WiFi connection and connect again by ACU2 with V200R006C10SPC200 version

Created: Apr 7, 2017 00:42:00Latest reply: Aug 3, 2018 04:11:26 1246 1 0 0 0

There are two ACU2 with V200R006C10SPC200 version worked as hot-standby to provide WiFi for office users. But users have complaint that terminal always loss WiFi signal and connect WiFi again without moving. All AP5010 with V200R006C10SPC900 version online during this times.

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WheatGrass

Created Aug 3, 2018 04:11:26

Checking Whether the Fault Occurs on a Network Lower Than the Gateway by Sending Ping Packets

Context

Before troubleshooting, send ping packets to determine the fault scope.

Procedure

Ping the gateway address and an external address from the STA. Determine the fault scope based on the ping result.
- If ping packets are unstable, for example, packets are lost frequently or the delay changes greatly, the fault occurs on a network lower than the gateway.
- If ping packets to the gateway are normal but those to the external address are unstable, the fault occurs on a network upper than the gateway. Contact technical support personnel.

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Terminal always loss WiFi connection and connect again by ACU2 with V200R006C10SPC200 version

Checking Whether the Fault Occurs on a Network Lower Than the Gateway by Sending Ping Packets

Context

Procedure

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