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TE40 cant invite 3rd participant after callin MCU

Latest reply: May 31, 2019 08:55:43 511 3 24 0 0

Problem Description: TE40 cant invite 3rd participant after calling MCU


Problem Analysis: Login to Webpage check settings and MiniMCU license. TE40 can call maximun 4 video sites including the TE40.


Root Cause: Since maximum video site is 4, client have ivited 2 participant from TE40 and have manage call MCU so 4 sites have been established.

Cant invite 3rd participant from branches because 5th site cant be invited since the limit is  4 site.


Solution Description: TE40 can only support 4 video site and TE60 can support 6 video site. Upgrade to TE60 will solve the issue.



I can invite the 3rd party now. thanks to you
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From the solution description, you mentioned that upgrade to TE60, may I know what does it means?
Is it buy a new TE60? as I know the TE60 license can't load into TE40 right?
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Posted by owencl at 2019-05-31 06:55 From the solution description, you mentioned that upgrade to TE60, may I know what does it means?Is ...
Need to purchace new TE60 to solve the issue since TE40 cannot support 6 sites
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