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TE30 unable to share presentation with cisco endpoint

Latest reply: May 30, 2019 06:41:46 330 1 11 0 0

Problem description


TE30 unable to share the presentation with a Cisco endpoint.


Problem analysis


Capture the Wireshark logs to check on the flow.


153956s5mf9k3emffz173m.png?te30cisco wir


Root cause


From the Wireshark analysis, the presentation port 10006 is blocked on the Cisco network environment to be open from the firewall security.


Solution


Open the presentation udp port 10006 to 10007 at the firewall secuirty settings.


Packet analysis is very detail!
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