TE devices can not call each other

Hi, all!

It is nice to meet you in the community!

The topic describes the solution to the TE devices cannot call each other.

Issue description 

Your site and a remote site cannot call each other using site numbers

Solution 

1. Verify that the endpoint is connected to an IP network. Specifically, the LAN indicator on the rear panel of the endpoint is steady green.
   

2. From the remote controlled UI, choose Advanced > Diagnostics > Network Test. Enter the IP address of the remote site and start a Ping test. If the Ping test fails, a network error has occurred. In this case, contact the administrator.
   

3. From the remote controlled UI, choose Advanced > Settings > Network > IP. Verify IP network settings.
   

Thanks!