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SUN2000-5KTL-M0 and Luna

Created: May 13, 2021 15:58:41Latest reply: May 14, 2021 08:09:40 781 6 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hello,

i have aSUN2000-5KTL-M0. Is it possible to connect Luna2000 Batterie?

Is there an Update for Dongle an Iverter a must have?

Is the correct Firmware already done?

If not, in wich week ist will happen?

Thanks

Clemi1 

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BetterMing
Created May 14, 2021 01:33:26

Hello, dear.
SUN2000-3/4/5/6/8/10KTL-M0 with SN between HV191XXXXXX ~ HV199XXXXXX are not compatible with LUNA2000 batteries.
To update SDongle firmware you can send SN number and request to Email: eu_inverter_support@huawei.com
PV engineers will check if you need to update the firmware and provide you with the latest firmware.
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clemi1
clemi1 Created May 14, 2021 07:25:09 (0) (0)
OMG,
that means my Inverter is never ever compatible with Luna2000. When buying the Inverter the advertisement said 800V battery connection possible. why does the inverter have an 800v connection when it doesn't work. now the battery is standing around uselessly. how do we solve the problem  
gzzz
gzzz Reply clemi1  Created Jan 7, 2022 11:55:56 (0) (0)
Hello, friend.
You can send an email to the PV Centre for their assistance.
Europe Email: eu_inverter_support@huawei.com
China and Asia Pacific: solarservice@huawei.com
Latin America: Email: la_inverter_support@huawei.com  
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Hello, dear.
SUN2000-3/4/5/6/8/10KTL-M0 with SN between HV191XXXXXX ~ HV199XXXXXX are not compatible with LUNA2000 batteries.
To update SDongle firmware you can send SN number and request to Email: eu_inverter_support@huawei.com
PV engineers will check if you need to update the firmware and provide you with the latest firmware.
View more
  • x
  • convention:

clemi1
clemi1 Created May 14, 2021 07:25:09 (0) (0)
OMG,
that means my Inverter is never ever compatible with Luna2000. When buying the Inverter the advertisement said 800V battery connection possible. why does the inverter have an 800v connection when it doesn't work. now the battery is standing around uselessly. how do we solve the problem  
gzzz
gzzz Reply clemi1  Created Jan 7, 2022 11:55:56 (0) (0)
Hello, friend.
You can send an email to the PV Centre for their assistance.
Europe Email: eu_inverter_support@huawei.com
China and Asia Pacific: solarservice@huawei.com
Latin America: Email: la_inverter_support@huawei.com  

Hello.


Which S/N range from 3-10KTL-M0 Model do work with Luna2000 Series please ? So I'm asking for a positive list of S/N .


Thank you.

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  • convention:

gzzz
gzzz Created Jan 7, 2022 11:55:32 (0) (0)
Hello, friend.
You can send an email to the PV Centre to get the latest information.
Europe Email: eu_inverter_support@huawei.com
China and Asia Pacific: solarservice@huawei.com
Latin America: Email: la_inverter_support@huawei.com  

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