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[Summary Case] Troubleshooting VDC operation failure Highlighted

Latest reply: Mar 1, 2022 05:44:49 2175 27 13 0 0

Hello, everyone!

VDC operations are abnormal. The possible causes are as follows:

Failed to delete the VDC. The system displays a message indicating that resources are occupied, the VDC list fails to be exported, the administrator cannot cancel the release, the quota cannot be set, the project fails to be created, and the project cannot be associated with the region.

1. Failed to Delete a VDC on the ManageOne Operation Plane

a. The error message "Failed to delete the approval process in the VDC" is displayed when a VDC is deleted on the ManageOne operation plane.

failed to delete a VDC on the ManageOne operation

b. The environment is migrated from an earlier version. When deleting a VDC on the ManageOne 6.3.1 ServiceCenter, the system checks the VDC ID length. If the length is not 36, an error is reported and the deletion fails. This problem will be resolved in ManageOne 6.3.1.SPH1.

Solution: The standard action is to upgrade the current version to ManageOne 6.3.1.SPH1 or later.

2. Failed to Delete a VDC on the ServiceCenter

The VDC fails to be deleted on the SC page, and a message is displayed indicating that resources are occupied. If the project fails to be deleted, a message is displayed indicating that resources are occupied. For details, see the case The VDC cannot be deleted, and a message indicating that resources are occupied is displayed.

3. Failed to Delete a Tenant on ManageOne 6.3.x

A VDC administrator is included in the tenant to be deleted.

Solution: Delete the user under the tenant, log in to the operation plane as an administrator, and delete the tenant. The deletion is successful.

Note: When deleting a first-level VDC (tenant) as an operation administrator, ensure that the number of lower-level VDCs is 0, the number of users is 0, the number of projects associated with resources is 0, the number of customized roles is 0, and the number of user groups is 0.

4. Failed to Upload Files to the Server

The VDC list failed to be exported on the ManageOne operation plane. A message "Failed to upload files to the server" is displayed on the task center.

VDC

The VDC list failed to be exported on the ManageOn

For details, see the case Failed to export the VDC list. The message "Failed to upload the file to the server" is displayed.

5. Failed to set quotas for second-level VDCs

Failed to set quotas for second-level VDCs on the ManageOne operation plane.

Troubleshooting Procedure

a. Log in to the ManageOne operation plane as the bss_admin user, choose Tenant Tenant Management, and search for the tenant name (first-level VDC name).

ManageOne operation plane

b. Go to the quota information page, click Quota Management, and check the quota allocation of the tenant (first-level VDC)

quota

The Current-Level Quota of the tenant (first-level VDC) is equal to the Total Quota.

Root Cause

The Current-Level Quota of the tenant (first-level VDC) is equal to the Total Quota. As a result, no quota can be set for second-level VDCs.

Solution

Adjust the current-level quota of a tenant (first-level VDC). Ensure that the current-level quota of a tenant is less than the total quota, quotas can be set for second-level VDCs.

6. Failed to Associate a Project with a Region

The project cannot be associated with a region. If the VDC quota is disassociated with a region and then associated with a region on ManageOne 6.3.1, the project cannot be associated with the region.

Failed to Associate a Project with a Region

For details, see the case Failed to Associate a Project with a Region.

That's all, thanks!

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Unicef
MVE Created Oct 23, 2021 13:46:44

Good share
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AliBinHussain
AliBinHussain Created Oct 23, 2021 17:21:30 (0) (0)
 
AliBinHussain
AliBinHussain Created Oct 23, 2021 17:21:37 (0) (0)
 
olive.zhao
olive.zhao Created Oct 25, 2021 01:46:37 (0) (0)
Thanks!  
kunthea
kunthea Created Nov 11, 2021 01:53:46 (0) (0)
 
Saqibaz
Saqibaz Created Mar 1, 2022 05:44:24 (0) (0)
 
wissal
MVE Created Oct 23, 2021 16:26:44

I very much appreciate your great support, thank you!
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olive.zhao
olive.zhao Created Oct 25, 2021 01:46:55 (0) (0)
 
kunthea
kunthea Created Nov 11, 2021 01:53:55 (0) (0)
 
AliBinHussain
Created Oct 23, 2021 17:20:29

Good
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olive.zhao
olive.zhao Created Oct 25, 2021 01:47:01 (0) (0)
 
AliBinHussain
Created Oct 23, 2021 17:20:45

Good share
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MahMush
Author Created Nov 7, 2021 16:30:59

good sharing
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azkasaqib
Created Nov 7, 2021 18:34:49

Good share
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azkasaqib
Created Nov 7, 2021 18:34:58

[Summary Case] Troubleshooting VDC operation failure-4276841-1
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simchamnan
Created Nov 11, 2021 01:54:26

nice
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user_4358465
Created Nov 21, 2021 15:49:14

Very interesting knowledge, thanks!
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