suddenly all ONTs disconnected after one hour

Hello User. we are reviewing your question and we will answer you shortly. Thanks.

Hello,

For Huawei ONTs with Wi-Fi functions, perform the following steps:

1. Check the Wi-Fi signal strength on your terminal. If the signal strength is weak, you may be far away from the signal source or an obstacle exists, and you are advised to get closer to the ONT.


2. Get far away from Wi-Fi signal interference sources such as microwave ovens and cordless phones.


3. Try Wi-Fi connection on another terminal. If this problem does not occur, there may be a problem with the driver or hardware of your original terminal. Then you are advised to update the driver of the Wi-Fi network adapter and check whether the hardware is damaged.


4. Change the Wi-Fi name (SSID). Duplicate SSIDs may exist within your terminal reach.


5. Some viruses may exist and cause the disconnection. You are advised to test viruses by connecting only one computer and run antivirus software.

Thanks.

Not much information to work on, but may I suggest to check the following:

Which exact ONT model are we talking about? Further more:

- log information
- time source setting
- any X.509 certificate expiration

?

here is my Mikrotik PPPoE configuration :

/interface pppoe-server server
add disabled=no interface=vlan100 one-session-per-host=yes service-name=PPP-V-100
add disabled=no interface=vlan110 one-session-per-host=yes service-name=PPP-V-110
/ip address
add address=10.10.x.x/24 interface=vlan100 network=10.10.x.x
add address=11.11.1x.x/24 interface=vlan110 network=11.11.x.x
/ppp secret
add local-address=10.10.x.x name=a password=a remote-address=10.10.x.x service=pppoe
add local-address=11.11.x.x name=b password=b remote-address=11.11.x.x service=pppoe
add local-address=10.10.x.x name=c password=c remote-address=10.10.x.x service=pppoe
/queue simple
add max-limit=20M/20M name=a target=10.10.x.x/32
add max-limit=50M/50M name=b target=11.11.x.x/32

OLT CONFIGURATION:

VLANS TAGGED TO UPLINK PORTS
============================
vlan 100 smart
port vlan 100 0/2 0

===
DBA
===
dba-profile add profile-id 10 profile-name "dba-profile_10" type4 max 1024000
dba-profile add profile-id 11 profile-name "dba-profile_11" type4 max 1024000

=============
Traffic table
=============
traffic table ip index 7 name "Down_1" cir 5120 cbs 8192 pir 5120 pbs 8192
color-mode color-blind priority 0 priority-policy local-setting

traffic table ip index 8 name "Up_1" cir 5120 cbs 8192 pir 5120 pbs 8192
color-mode color-blind priority 0 priority-policy local-setting

traffic table ip index 9 name "Donw_2" cir 14976 cbs 25000 pir 14976 pbs 25000 color-mode color-blind priority 0 priority-policy local-setting

traffic table ip index 10 name "UP_2" cir 14976 cbs 25000 pir 14976 pbs 25000
color-mode color-blind priority 0 priority-policy local-setting

=========================
ONT service profile
========================
ont-srvprofile gpon profile-id 10 profile-name "ont-1"
ont-port pots 1 eth 4
port vlan eth 4 translation 100 user-vlan 100
commit
ont-srvprofile gpon profile-id 11 profile-name "ont-2"
ont-port pots 1 eth 2
port vlan eth 2 translation 100 user-vlan 100
commit

============================
Line profile
============================
ont-lineprofile gpon profile-id 10 profile-name "ont-1"
tcont 1 dba-profile-id 10
gem add 1 eth tcont 1
gem mapping 1 0 vlan 100
commit
quit
ont-lineprofile gpon profile-id 11 profile-name "ont-2"
tcont 1 dba-profile-id 11
gem add 1 eth tcont 1
gem mapping 1 0 vlan 100
commit
quit

==================
ONT confirmation
==================
[gpon]                              
 <gpon-0/1>                        
interface gpon 0/1                  
port 5 ont-auto-find enable        
ont add 5 0 sn-auth "48575443871xxxxx" omci ont-lineprofile-id 10
ont-srvprofile-id 10 desc "ont-1"  
ont add 5 1 sn-auth "48575443F32xxxxx" omci ont-lineprofile-id 11
ont-srvprofile-id 11 desc "ont-2"  
ont port native-vlan 5 0 eth 4 vlan 100 priority 0
ont port native-vlan 5 1 eth 2 vlan 100 priority 0  


==================
service port
==================
[bbs-config]                        
 <bbs-config>                      
service-port 0 vlan 100 gpon 0/1/5 ont 0 gemport 1 multi-service user-vlan 100 tag-transform translate inbound traffic-table index 8 outbound traffic-table
index 7                              
service-port 1 vlan 100 gpon 0/1/5 ont 1 gemport 1 multi-service user-vlan 100 tag-transform translate inbound traffic-table index 10 outbound traffic-table
index 9

i paste the configuration i did, kindly if there is something wrong or need to be fixed then please please guide me thanks

Dear Shanig?

And what does your Mikrotik PPPoE server reveal in log information?

I suspect there is a PPPoE timeout of some sort?

Please take good note of the exact moment of time: As it makes a difference, if all ONT disconnect exactly in one hour (3600 seconds) time or not.

Best Regards

AhXing