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Stuck in the BootROM S573...

Stuck in the BootROM S5735S-L24P4X-A

Created: Dec 9, 2020 17:04:35Latest reply: Dec 15, 2020 22:03:33 569 9 0 0 0
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I have a problem on my Huawei CloudEngine S5735S-L24P4X-A
After resetting by pressing PNP button for 6 sec, and the LED was blinking, accidentaly my electricity was blacked out, then i tried to turn it on again.
But the firmware was gone, and i got stuck on BootROM.
I tried to upload the new firmware by tftp and ftp, but it was failed because of time out, im using tftpd64 and set the port 69.
Please help me, im suffering with this problem :(

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Popeye_Wang
Admin Created Dec 11, 2020 03:52:01

Posted by iefhanz at 2020-12-10 08:44
Hello,
You only need the system software (.cc) to start the device.
I guess there are two possible causes for the 'invalid startup package':
1. The uploaded software file is damaged. Please try to download the software package again and upload it to the switch through FTP in binary mode.
2. The original switch version is too early. If the original version older than V200R007C00SPC500, the device can't be upgrade toV200R019C10 directly. Instead, it need to be upgraded to V200R010 and then to V200R019C10.
Refer to: https://support.huawei.com/enterprise/en/doc/EDOC1100126425?idPath=24030814|21782164|21782167|22318564|6691579
Anyway, as LuizPuppin said, you'd better to contact TAC to get a solution.
https://e.huawei.com/en/service-hotline-query
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ariase88
ariase88 Admin Created Dec 9, 2020 17:05:27

Thanks for contacting the Huawei community!

We are checking your question and will provide an answer to you shortly...
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Popeye_Wang
Popeye_Wang Admin Created Dec 10, 2020 01:19:12

Hi,
Maybe the FTP parameters are not directly set. Kindly refer to the link to check the configuration.
https://support.huawei.com/hedex/hdx.do?docid=EDOC1100126530&id=EN-US_CONCEPT_0177100293&lang=en
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iefhanz
iefhanz Created Dec 10, 2020 05:11:07 (0) (0)
im done with uploading .cc files, but i i have another problem with startup file, it says

Initializing hardware system ..... done
Begin to start the system ...

Registering IPC and VP callback to platform ..... done
Initializing VFS............ Done
im done with uploading the cc files, but now i have another problem

Checking startup system-software ....The startup packet is invalid, please check it.

what should i upload to flash? just the  .cc files or there are more ?  
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iefhanz
iefhanz Created Dec 10, 2020 08:44:36

This is the error


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LuizPuppin
LuizPuppin HCIE Author Created Dec 10, 2020 13:50:13

I already had this problem. Before upload the system software, try the option to format flash and install the system. Probably will mark some bad blocks on flash.
This is a new switch. If the format flash doesn´t give a result, the better is to open a TAC to get a solution.
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iefhanz
iefhanz Created Dec 11, 2020 01:18:57 (0) (0)
is your file was formatted ? (all files on the flash)
and, before installing the system, what files are needed?
because in huawei support i just have this file

- MIB-V200R019C10SPC500.zip
-S5735-L-V200R019C10SPC500.cc
-Switch-MiniUSB-driver.004.zip
-YANG-V200R019C10SPC500.zip

and there isn't vrpcfg.zip  
LuizPuppin
LuizPuppin Reply iefhanz  Created Dec 11, 2020 12:12:08 (0) (0)
To boot you need only the .cc file.  
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6#
Popeye_Wang
Popeye_Wang Admin Created Dec 11, 2020 03:52:01

Posted by iefhanz at 2020-12-10 08:44
Hello,
You only need the system software (.cc) to start the device.
I guess there are two possible causes for the 'invalid startup package':
1. The uploaded software file is damaged. Please try to download the software package again and upload it to the switch through FTP in binary mode.
2. The original switch version is too early. If the original version older than V200R007C00SPC500, the device can't be upgrade toV200R019C10 directly. Instead, it need to be upgraded to V200R010 and then to V200R019C10.
Refer to: https://support.huawei.com/enterprise/en/doc/EDOC1100126425?idPath=24030814|21782164|21782167|22318564|6691579
Anyway, as LuizPuppin said, you'd better to contact TAC to get a solution.
https://e.huawei.com/en/service-hotline-query
View more
  • x
  • convention：
(0) (0)
7#
AndreaBri
AndreaBri Created Dec 15, 2020 22:03:33

thanks
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