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Storage problem

Storage problem

Created: Jul 17, 2021 06:51:09Latest reply: Aug 4, 2021 07:36:35 891 4 1 0 0
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Huawei 5II CUN-L01 I think is the one I have, I have loads of space free in my SD card and default storage is set to there but it doesn't seem to be putting anything there. I have tried cleaning storage multiple times, seems to do almost nothing. I have a notification that pops up on my screen pretty much every two minutes at this point that says internal storage running low. I have deleted every single photo and only have a few apps that I have had for a long time and they have never caused problems like this, I don't know what to do because I am losing my mind and the WiFi keeps turning off so I can barely do anything, does anyone know how to fix it? showbox

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olive.zhao
Admin Created Jul 17, 2021 07:09:07

Dear user,

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question.

We have the Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
Have a nice day
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BetterMing
BetterMing Created Jul 17, 2021 06:59:07

Hello, dear.
It's nice to meet you in the community.
We're working on getting the right answer for you. Please rest assured that we'll be back with an answer shortly
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olive.zhao
olive.zhao Admin Created Jul 17, 2021 07:09:07

Dear user,

Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question.

We have the Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
Have a nice day
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Mohamed_Ahmed
Mohamed_Ahmed Created Jul 17, 2021 08:54:33

Welcome dear
From my practical experience with Huawei devices, you should backup your data and make factory reset and it will be solved
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user_3135107
user_3135107 Created Aug 4, 2021 07:36:35

Hello, friend.

I read your problem about your Device..
But it seems you are experiencing a Low Storage.
This doe not have anything to do with your SDCard..

Your Internal memory storage is used.. so backup any useful Apps in Internal memory..

Format Internal memory.

This should solve your issues.

Thank you

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