Speed issue

liqiang185 · Created Jun 30, 2021 14:57:53

Dear friend!

The reasons for Internet speed are:

1. The network is congested during peak hours, for example, on weekends.

2. Other users who are on the network with you are transferring large and large files, such as downloading high-definition videos.

3. If you are using wireless Internet access, there may be serious interference.

4. The attenuation of the communication line is large.

5. Your Internet access terminal or home router or ONT is not working properly.

6. The upstream device (MDU/OLT) works abnormally.

7. The ISP limits your Internet access rate.

You are advised to do the following:

1. Check whether other users are transferring large files.

2. Check whether your Internet access terminal or home router works properly. If any exception occurs, restart the ONT.

3. You are advised to use a wired connection to access the Internet to avoid interference from other electromagnetic waves.

4. Contact your ISP to check whether the line or upper-layer device is faulty, or the FTTH service configuration is incorrect.

Thanks！

liqiang185 · Created Jun 30, 2021 14:15:50

Dear friend!
Please rest assured that we'll be back with an answer shortly.

Unicef · Created Jun 30, 2021 14:28:23

Hello friend! what is your product name and model?

Download Speed Is Low

Common Causes:

Too many old STAs occupy a large amount of transmission time on the air interface.
The radio type is 802.11b/g, which supports a low rate.
There are a large number of multicast or broadcast packets.
The AP runs abnormally and the buffer is insufficient.
STAs are in power-saving mode.
The signal strength is low.

https://support.huawei.com/enterprise/en/doc/EDOC1000060368/73654788/internet-access-rate-is-low

thanks

user_3754066 · Created Jun 30, 2021 14:42:04

But can fiber loss be a reason for it?

liqiang185 · Created Jun 30, 2021 14:57:53

Dear friend!

The reasons for Internet speed are:

1. The network is congested during peak hours, for example, on weekends.

2. Other users who are on the network with you are transferring large and large files, such as downloading high-definition videos.

3. If you are using wireless Internet access, there may be serious interference.

4. The attenuation of the communication line is large.

5. Your Internet access terminal or home router or ONT is not working properly.

6. The upstream device (MDU/OLT) works abnormally.

7. The ISP limits your Internet access rate.

You are advised to do the following:

1. Check whether other users are transferring large files.

2. Check whether your Internet access terminal or home router works properly. If any exception occurs, restart the ONT.

3. You are advised to use a wired connection to access the Internet to avoid interference from other electromagnetic waves.

4. Contact your ISP to check whether the line or upper-layer device is faulty, or the FTTH service configuration is incorrect.

Thanks！

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