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Sometimes, one-way voice after enable record button

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 [Issue Description] :

Issue details: Sometimes, one-way voice after enable record button 


Logic topology is that IP phone 7915-----U1981-----AR router------Carrier devices-----mobile 905313xxxxx 
                                                                                    |
                                                                          Recording server




[Handling Process] :



- We checked the configuration and it was ok. 

- We checked the logs and didn't find any error appeared.

- We asked the customer to capture wireshark packets on AR router.

- After Checking the wireshrk packets : 

         - according the the following 2 pages, U1981 sent RTP flow to AR router. But AR router sent and reveived RTP flow with next device are normal.

41da851b6df84e71aa57e225ad47ee53

51f478176541417a845401c2a476dcf0


         - Following is test normal case:

50c7bd8c40f947e09b1207b9f9250547

1b1110c359ca4820ac394a4e3bae91ab


- So we confirmed the AR router didn't transfer RTP so it's AR router flow problem.

- After checking from AR router side, the issue has been solved.




[Root Cause] :


AR router didn't transfer RTP to U19 so it's AR router flow problem.



[Solution] :


You need to upgrade AR router version to V200R009C00SPC500


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