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Some users of the U1980 cannot initiate calls.

Latest reply: Feb 6, 2019 06:49:37 1440 1 19 0 0

Issue description After the VoIP domain call restriction is configured, some users cannot use the call service. No matter how many calls are made, the system displays a message indicating that the call cannot be made because the number of calls is limited..

Possible cause

1、   The number of sub-PBXs to which the subscriber belongs reaches the upper limit.

2、    The VoIP domain is incorrectly configured.

Handling Procedure

1、   Run the show subscriber dn xxx command to check the subpbxno and voipdomain to which the subscriber belongs.

2、    Run show subpbx to check whether MaxTkcCount of the sub-PBX to which the subscriber belongs is not 0.

3、    Run show voipdomain to check whether the value of maxcallnum in the VoIP domain to which the subscriber belongs is 0.

4、    Run config modify voipdomain id 0 maxcallnum 100 to modify the call capability of the VoIP domain.

5、    When a subscriber who cannot make an outgoing call attempts to make a call again, the system does not display a message indicating that the call cannot be made because the number of calls is limited.

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