Some File Names Are Displayed As Garbled Characters When Windows Explorer Is Used to Browse FTP Shares

Fault Description

When the Windows Explorer is used to browse FTP shares, some file names are displayed as garbled characters. However, these files are displayed normally after being uploaded using a third-party FTP tool.

Symptom

The storage system reports no alarm.

Cause

OceanStor V3 storage systems use the UTF-8 for encoding by default, but Microsoft has a compatibility problem on Chinese and Korean of UTF-8. As a result, the file names are displayed as garbled characters after the files are uploaded.

https://social.technet.microsoft.com/Forums/en-US/6b4df752-51d1-42fb-baf1-8600fa0bdfc5/utf8-encoding-bug-report-about-using-ftp-with-windows-explorer?forum=w7itpronetworking

Identification Method

Upload the files using a third-party tool. File names are displayed normally.

Solutions

Solution 1: Use a third-party FTP browser tool, such as flashFXP.

Solution 2: Ask Windows for help.

Solution 3: For V3R3 and later versions, run the change service ftp client_charset=gbk command to enable the FTP service to use GBK for encoding.

Solution 4: For V3R2, upgrade the storage system to the latest V3R3 version and run the preceding command to change the encoding format.

Check After Recovery

Garbled characters are disappeared after files are uploaded using the Windows Explorer.

Application Scope

All V300R002 versions of OceanStor V3 series

All V300R003 versions of OceanStor V3 series