Some drivers are not healthy displayed on CH121 V5 Device Manager

Symptoms

On the Driver Healthy Protocol Utility screen, the message "The following VDs have missing disks" is displayed, as shown in Figure 6-160.

Figure 6-160 Error message

Solution

1. Repair the RAID controller card.
   1. On the screen shown in Figure 6-160, select Enter Your Input Here and press Enter.

      An input box is displayed.

   2. Enter c, select Yes, and press Enter.

      The Driver Healthy Protocol Utility screen is displayed.

   3. Select Enter Your Input Here and press Enter.

      An input box is displayed.

   4. Enter y, select Yes, and press Enter.

      The system displays Critical Message handling completed. Please exit. The repairing is completed.

2. Restart the server and check whether the message "The platform is healthy" is displayed on the Device Manager screen.
   • If yes, no further action is required.
   • If no, contact Huawei technical support.

Symptom

When you open the Driver Healthy Protocol Utility screen, the message "There are offline or missing virtual drives with preserved cache" is displayed, as shown in Figure 6-161.

Figure 6-161 Status information

Solution

1. On the screen shown in Figure 6-161, select Enter Your Input Here and press Enter.

   The screen shown in Figure 6-162 is displayed.

   Figure 6-162 Content input screen
   

2. Enter any content, select Yes, and press Enter.

   The message "Critical Message handling completed. Please exit" is displayed.

3. Press Esc to go back to the Device Manager screen, as shown in Figure 6-163.
   Figure 6-163 Device Manager screen
   

4. Select AVAGO MegaRAID <SAS3108> driver Health Protocol Utility and press Enter.

   The Configuration Utility screen is displayed, as shown in Figure 6-164.

   Figure 6-164 Configuration Utility screen
   

5. Select Discard Preserved Cache and press Enter.

   A confirmation dialog box is displayed, as shown in Figure 6-165.

   Figure 6-165 Confirmation dialog box
   

6. Select Confirm and press Enter.
7. Select Yes and press Enter.

   The message "The operation has been performed successfully" is displayed.

8. Select OK and press Enter.
9. Restart the server. The Device Manager screen is displayed. Check whether the message "The platform is healthy" is displayed on the screen.
   • If yes, no further action is required.
   • If no, contact Huawei technical support.

Symptoms

When you open the Driver Healthy Protocol Utility screen, the message "Some configured disks have been removed from your system" or "All of the disks from your previous configuration are gone" is displayed, as shown in Figure 6-166.

Figure 6-166 Driver Healthy Protocol Utility screen

Solution

1. Perform different operations based on the message displayed on the screen shown in Figure 6-166.
   • All of the disks from your previous configuration are gone: Perform 2 to 5 in sequence.
   • Some configured disks have been removed from your system: Perform 2 and 5 in sequence.

2. Repair the RAID controller card.
   1. On the screen shown in Figure 6-166, select Enter Your Input Here and press Enter.

      An input box is displayed.

   2. Enter c, select Yes, and press Enter.

      The Driver Healthy Protocol Utility screen is displayed.

   3. Select Enter Your Input Here and press Enter.

      An input box is displayed.

   4. Enter y, select Yes, and press Enter.

      The system displays Critical Message handling completed. Please exit. The repairing is completed.

3. Press Esc to go back to the Figure 6-157 screen.
4. Go to the RAID controller card main screen and delete RAID controller card configurations.

   For details, see Configure.

5. Restart the server and check whether the message "The platform is healthy" is displayed on the Device Manager screen.
   • If yes, no further action is required.
   • If no, contact Huawei technical support.