Hello, everyone!
Choppy calls include brief silences in the middle of the person speaking on the other side of the call, creating a stuttering sound. Most often, choppy audio is an indication that you lack adequate bandwidth due to internet congestion. There could also be an application running on your network that is using up a lot of bandwidth. Try the below VoIP troubleshooting solutions for choppy calls:
Other Network Computers
If possible, try turning off other computers connected to your network.File Streaming & High Bandwidth Applications
Some applications use a lot of bandwidth, especially file streaming apps. Try closing applications like Netflix, Spotify, YouTube, etc.
Router QoS Configuration
If this is an ongoing issue, check your router settings and make sure your Quality of Service (QoS) is set to prioritize VoIP traffic.
Bandwidth Limitations
Check your bandwidth speed. If your bandwidth is consistently lower than the level you pay for, you may need to contact your Internet Service Provider (ISP).
Malware or Spyware
Run a test for malware and/or spyware using Ad-Aware or similar software.
Thanks.
