Software

Reset it

Hello Samantha
You may go for reset (Factory default) and then try for update
What is your current version of mate8.

last was EMUI 8.0 available

Dear user, thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our enterprise product page, we would suggest a visit to our page dedicated to persoal devices to better solve this question. We have Huawei Community support ( https://consumer.huawei.com/en/community/list/?forumId=10014 ) where you can get the answer online, and also service hotline for each country or region. You can get the regional hotline number in https://consumer.huawei.com/en/support/hotline.

Thanks!

Dear @Samantha,

Please follow these 5 steps to upgrade your Mate 8 software:

Thank you!