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SMTP configuration in Agile Controller

Created: Nov 8, 2021 11:25:27Latest reply: Nov 9, 2021 06:35:55 392 15 1 0 0
  Rewarded HiCoins: 0 (problem resolved)

So I was reading the product documentation of Agile Controller Campus for setting up the SMTP query but everytime I press "Test" option, it gives me error "test failed". I have also tried this with the client's smtp address but it just gives me the same error.


Can someone help?

Do I need to make changes in AgileDB in SQL?

error

config


Featured Answers
jason_hu
Admin Created Nov 9, 2021 06:35:55


These parameters are provided by the mail server provider.

email server


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arfarqaleet1
arfarqaleet1 Created Nov 9, 2021 06:51:42 (0) (0)
Yes it seems like Gmail isn't the answer. I asked from DB administrator, and I have asked for his help on the matter. I will upload the screenshot once my issue is fixed. Thanks for the help guys.  
jason_hu
jason_hu Reply arfarqaleet1  Created Nov 9, 2021 14:27:00 (0) (0)
OK  
All Answers
Hello,
We're working on your problem. Please be patient.
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Hi friend!
What are the specific products?
Agile Controller DCN, Agile Controller Campus, and Agile Controller WAN?
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arfarqaleet1
arfarqaleet1 Created Nov 8, 2021 11:54:00 (0) (0)
agile controller campus  
jason_hu
jason_hu Reply arfarqaleet1  Created Nov 8, 2021 12:16:02 (0) (0)
You can refer to the link https://support.huawei.com/hedex/hdx.do?docid=EDOC1100181203&id=c_hlp_system_config_012&lang=en  
arfarqaleet1
arfarqaleet1 Reply jason_hu  Created Nov 8, 2021 12:21:49 (0) (0)
Dear, this setting isn't working for me thats why I posted for help. As you can see from the screenshot  
jason_hu
jason_hu Reply arfarqaleet1  Created Nov 8, 2021 12:27:04 (0) (0)
OK, let me check for you, please wait.  
jason_hu
jason_hu Reply jason_hu  Created Nov 8, 2021 13:02:41 (0) (0)
Are the username and password you configured the username and password of the mail server?  
arfarqaleet1
arfarqaleet1 Reply jason_hu  Created Nov 8, 2021 13:52:50 (0) (0)
It's my email and password as suggested by Google and the SMTP address is of gmail.  
jason_hu
jason_hu Reply arfarqaleet1  Created Nov 9, 2021 04:51:46 (0) (0)
This doesn’t work, you need the email server administrator account password, not a personal email account.  
arfarqaleet1
arfarqaleet1 Reply jason_hu  Created Nov 9, 2021 04:58:27 (0) (0)
Ok thanks, I will try that as well.  
Hi @arfarqaleet1
Have you ever enabled the SMTP function on the Gmail server?
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arfarqaleet1
arfarqaleet1 Created Nov 9, 2021 04:54:15 (0) (0)
Yes I have enabled the IMAP option from gmail which should be enabled for SMTP.  


These parameters are provided by the mail server provider.

email server


View more
  • x
  • convention:

arfarqaleet1
arfarqaleet1 Created Nov 9, 2021 06:51:42 (0) (0)
Yes it seems like Gmail isn't the answer. I asked from DB administrator, and I have asked for his help on the matter. I will upload the screenshot once my issue is fixed. Thanks for the help guys.  
jason_hu
jason_hu Reply arfarqaleet1  Created Nov 9, 2021 14:27:00 (0) (0)
OK  

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