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SMC2.0 fails to add manag...

SMC2.0 fails to add manageable participant.

Created: Feb 6, 2019 13:32:29Latest reply: Feb 7, 2019 07:00:23 1034 17 0 0 0
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hi i am struggling to add manageable participant but we get error:

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Mostafa.hussein
Created Feb 7, 2019 07:00:23


can you use auto detected participant and see if you can add more participants

1- On a videoconferencing participant endpoint: Under System Settings > Network > SNMP Settings, Enable SNMP is selected and Trap server address is set to the SMC2.0 IP address.
2- On a telepresence participant endpoint (telepresence host): Under System Settings > Other Users, Network Manager is set to the SMC2.0 IP address.
If the participant uses a HUAWEI TP series telepresence endpoint, the SMC Local Address parameter is set to the SMC2.0 server IP address.

To configure the SMC2.0 to add an auto-detected participant, perform the following steps:

1- Log in to the SMC2.0 web interface.
2- Choose Devices > Auto Detect.

The Auto Detect page is displayed.
Click the arrow of the Model column, select participant endpoint models, and click Query
Select a participant and click Add to System.

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  • x
  • convention：
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2#
Salah
Salah Created Feb 6, 2019 13:40:40

please share with us error appear to you , as i cant see the attached which you provide
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Prince_G
Prince_G Created Feb 6, 2019 13:57:02 (0) (0)
Error:Device communication exception  
Prince_G
Prince_G Created Feb 6, 2019 13:57:09 (0) (0)
Error:Device communication exception  
Prince_G
Prince_G Created Feb 6, 2019 13:57:13 (0) (0)
Error:Device communication exception  
Prince_G
Prince_G Created Feb 6, 2019 13:57:26 (0) (0)
Error:Device communication exception  
Prince_G
Prince_G Created Feb 6, 2019 13:57:33 (0) (0)
Error:Device communication exception  
Prince_G
Prince_G Created Feb 6, 2019 13:57:38 (0) (0)
Error:Device communication exception  
Prince_G
Prince_G Created Feb 6, 2019 13:57:44 (0) (0)
Error:Device communication exception  
Prince_G
Prince_G Created Feb 6, 2019 13:57:47 (0) (0)
Error:Device communication exception  
Prince_G
Prince_G Created Feb 6, 2019 13:57:54 (0) (0)
Error:Device communication exception  
Prince_G
Prince_G Created Feb 6, 2019 13:58:20 (0) (0)
error:device communication exception  
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3#
Mostafa.hussein
Mostafa.hussein Created Feb 6, 2019 13:45:08

This post was last edited by Mostafa.hussein at 2019-02-06 07:51. please check the link
http://support.huawei.com/hedex/hdx.do?docid=EDOC1100016918&lang=en&idPath=7881490|21781198|21781768|21781990|6644576
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Prince_G
Prince_G Created Feb 6, 2019 14:00:02 (0) (0)
have created 20 participants already but having issue with the 21st one  
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4#
KarimUC
KarimUC Created Feb 6, 2019 14:27:02

Can you please check the license features on the SMC , as how many devices can be add to it
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5#
Mostafa.hussein
Mostafa.hussein Created Feb 7, 2019 07:00:23


can you use auto detected participant and see if you can add more participants

1- On a videoconferencing participant endpoint: Under System Settings > Network > SNMP Settings, Enable SNMP is selected and Trap server address is set to the SMC2.0 IP address.
2- On a telepresence participant endpoint (telepresence host): Under System Settings > Other Users, Network Manager is set to the SMC2.0 IP address.
If the participant uses a HUAWEI TP series telepresence endpoint, the SMC Local Address parameter is set to the SMC2.0 server IP address.

To configure the SMC2.0 to add an auto-detected participant, perform the following steps:

1- Log in to the SMC2.0 web interface.
2- Choose Devices > Auto Detect.

The Auto Detect page is displayed.
Click the arrow of the Model column, select participant endpoint models, and click Query
Select a participant and click Add to System.

View more
  • x
  • convention：
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