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Smartlogger2000 Interface...

Smartlogger2000 Interface Access Problem

Created: Feb 21, 2022 11:14:38Latest reply: Mar 3, 2022 18:34:40 257 10 1 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Hello everyone. I have not been able to access the interface of my smartlogger2000 device in my field since yesterday. Even though I entered the password correctly (I'm sure it is correct.), I get the user or password incorrect error. I tried resetting it from the default key, but nothing changed. Is there anyone who can help with solving this problem?



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Smartlogger2000

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xiangchenchen
Admin Created Feb 22, 2022 02:13:10

Hello, my friend.
Changing or resetting a password involves user security. We cannot provide a way to reset the password. For technical support, contact the PV team. You can send an email to the following email address describing your problem and attaching your SN number.
Europe Email: eu_inverter_support@huawei.com    
China and Asia Pacific: solarservice@huawei.com    
Latin America Email: la_inverter_support@huawei.com

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Navin_kay
Navin_kay Created Feb 27, 2022 05:30:20 (0) (0)
 
Saqibaz
Saqibaz Created Mar 3, 2022 18:34:18 (0) (0)
 
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Confucius
Confucius Moderator Created Feb 21, 2022 12:50:11

@sedat_kendirci1 please note that the Smartlogger & inverter's password accept only Numbers and Letters.

So if you have changed it to Admin@12345 (as an example), in fact the password is only Admin12345 (it doesn't accept special characters like @#$!*& etc)

If still doesn't work, send and email to eu_inverter_support@huawei.com with Smartlogger's SN and they will help you.


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Navin_kay
Navin_kay Created Feb 27, 2022 05:30:35 (0) (0)
 
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sedat_kendirci1
sedat_kendirci1 Created Feb 21, 2022 14:34:39

II opened a service record but they didn't care because the warranty period has expired. I'm sure the password is correct because no one but me has access to the device. Also, I did not change the factory password. I think there is a software issue here.
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chantha
chantha Created Feb 27, 2022 05:31:13 (0) (0)
 
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4#
xiangchenchen
xiangchenchen Admin Created Feb 22, 2022 02:13:10

Hello, my friend.
Changing or resetting a password involves user security. We cannot provide a way to reset the password. For technical support, contact the PV team. You can send an email to the following email address describing your problem and attaching your SN number.
Europe Email: eu_inverter_support@huawei.com    
China and Asia Pacific: solarservice@huawei.com    
Latin America Email: la_inverter_support@huawei.com

View more
  • x
  • convention：

Navin_kay
Navin_kay Created Feb 27, 2022 05:30:20 (0) (0)
 
Saqibaz
Saqibaz Created Mar 3, 2022 18:34:18 (0) (0)
 
(0) (0)
5#
chantha
chantha Created Feb 27, 2022 05:31:21

Smartlogger2000 Interface Access Problem-4743951-1
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Saqib123
Saqib123 Moderator Created Mar 3, 2022 08:34:02

Issue Resolved.
Thank You
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Saqibaz
Saqibaz Created Mar 3, 2022 18:34:40

Cool
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