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SmartKit Upgrade issue wi...

SmartKit Upgrade issue with V2R7C00RC3SPC100

Created: Sep 16, 2020 08:52:21Latest reply: Oct 30, 2020 18:41:30 680 25 0 0 0
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Hi,


I upgraded my Smartkit tool to version V2R7C00RC3SPC100. 


Some functions also need to be upgraded. But when I try to upgrade one of these functions, I get a pop-up window that tells me that the function that is being installed may contain the required tool modules, or no one is upgradable (see attachement).


Does anybody know how to fix this?


Thanks.


Henk Snel


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stephen.xu
Admin Created Sep 16, 2020 11:38:31

Posted by HenkSnel at 2020-09-16 11:35 I will gonna install SmartKit version V2R7C00RC3SPC200.Hopefully this one will work.

Hope it will work.


but I use the RC1 is fine, your problem is very special.

smartkit


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HenkSnel
HenkSnel Created Sep 16, 2020 12:09:49 (0) (0)
I did install version V2R7C00RC3SPC200 and it worksnow fine.

Thanks for your help.  
stephen.xu
stephen.xu Reply HenkSnel  Created Sep 16, 2020 12:11:36 (0) (0)
You are welcome  
little_fish
little_fish Reply HenkSnel  Created Sep 17, 2020 00:53:39 (0) (0)
 
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little_fish
little_fish Admin Created Sep 16, 2020 08:52:49

Hi we are working on it now.
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little_fish
little_fish Admin Created Sep 16, 2020 09:21:52

Dear HenkSnel,
What's the problem after click OK?
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HenkSnel
HenkSnel Created Sep 16, 2020 09:27:11

Posted by little_fish at 2020-09-16 09:21 Dear HenkSnel,What's the problem after click OK?
Hi,

After I clicked OK, nothing happens. The functions still indicate that they needs to be upgraded.
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little_fish
little_fish Admin Created Sep 16, 2020 09:53:40

Dear,

In this case, check the version button to see how the version information is displayed. Then we can locate your problem.

smartkit


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little_fish
little_fish Admin Created Sep 16, 2020 10:09:42

Dear,

Please upgrade the SmartKit to SPC200 for further observation. Thanks.

smartkit


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7#
HenkSnel
HenkSnel Created Sep 16, 2020 10:35:09

Function version


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8#
stephen.xu
stephen.xu Admin Created Sep 16, 2020 10:51:05

Posted by HenkSnel at 2020-09-16 10:35

Have you try to uninstall and re-install the tools?

uninstall


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HenkSnel
HenkSnel Created Sep 16, 2020 10:56:32

Unfortunately, I see the same problem.
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stephen.xu
stephen.xu Created Sep 16, 2020 10:58:30 (0) (0)
re-install still like this?  
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10#
HenkSnel
HenkSnel Created Sep 16, 2020 11:17:32

Yes, I reinstall it as instructed as above.
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stephen.xu
stephen.xu Created Sep 16, 2020 11:21:24 (0) (0)
so, after you reinstall the tool, you also get the error message?

Can you give me the new screenshot after you have reinstalled it?  
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