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SmartKit is unable to connect to OceanStor 5800 V3

Created: Aug 26, 2021 07:08:46Latest reply: Aug 26, 2021 08:53:36 198 8 2 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hello, team!

When trying to add storage by both mgmt IP addresses get an error: Failed to connect.

From SmartKit PC web interface opens correctly, putty logs incorrectly. So ports 22 and 8088 are available from SmartKit PC. Both mgmt IP addresses of the array get this issue.

Can you help me?


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olive.zhao
Admin Created Aug 26, 2021 07:16:12

Posted by zhanzhan at 2021-08-26 07:10 Sure, admin!Storage firmware: V300R003C20SPC200 SPH220 SmartKit Version: V2R7C00RC9

Zhanzhan,

Please confirm the storage system SSH port is 22, and enable 22 port on storage system.

Run the show system server_port server_name=SSH command to check whether the SSH port number is 22. If not, change the SSH port number to 22 and run the change system server_port server_name=SSH port_num=22 command.

smartkit

Hope this helps!

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xianxian
xianxian Created Aug 26, 2021 07:17:31 (0) (0)
This username is admin, right?  
olive.zhao
olive.zhao Reply xianxian  Created Aug 26, 2021 07:17:57 (0) (0)
Yes, The default user name and password of the storage system are admin and Admin@Storage respectively.  
xianxian
xianxian Reply olive.zhao  Created Aug 26, 2021 07:18:31 (0) (0)
OK, thanks very much!  
zaheernew
zaheernew Created Sep 4, 2021 13:07:44 (0) (0)
clear answer  
All Answers

Hello, zhanzhan!

Can you share your SmartKit and Storage version?

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Sure, admin!

Storage firmware: V300R003C20SPC200 SPH220 

SmartKit Version: V2R7C00RC9


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Posted by zhanzhan at 2021-08-26 07:10 Sure, admin!Storage firmware: V300R003C20SPC200 SPH220 SmartKit Version: V2R7C00RC9

Zhanzhan,

Please confirm the storage system SSH port is 22, and enable 22 port on storage system.

Run the show system server_port server_name=SSH command to check whether the SSH port number is 22. If not, change the SSH port number to 22 and run the change system server_port server_name=SSH port_num=22 command.

smartkit

Hope this helps!

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  • x
  • convention:

xianxian
xianxian Created Aug 26, 2021 07:17:31 (0) (0)
This username is admin, right?  
olive.zhao
olive.zhao Reply xianxian  Created Aug 26, 2021 07:17:57 (0) (0)
Yes, The default user name and password of the storage system are admin and Admin@Storage respectively.  
xianxian
xianxian Reply olive.zhao  Created Aug 26, 2021 07:18:31 (0) (0)
OK, thanks very much!  
zaheernew
zaheernew Created Sep 4, 2021 13:07:44 (0) (0)
clear answer  
Well done
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