Got it

SmartAX MA5633 automatically restarts

Latest reply: Jan 29, 2020 09:37:42 151 3 6 0

Dear all!

This time, I will share with you a case that the SmartAX MA5633 device automatically restarts because user data is saturated.


The customer's SmartAX MA5633, which has just been purchased for one year restarts every day. The alarm is the communication is interrupted (device restarts). When the number of accessing users exceeds 100, the number of device restarts will increase, therefore, the restart times will increase as the number of access users increases.


Handling process:

The customer feedbacks that the device will restart every day. After inspection, the customer uses the device to test and adds more than 1000 users to conduct online testing every day.

Root cause:

The MA5633 device supports 1024 user terminals at the same time. When the user is online, the MA5633 will record the MAC address of the user terminal. As the current network often resets the user terminal, and in order to obtain the history information of the reset user terminal, some MAC address records of the terminal will not be deleted. But there will be maximum capacity requirements. Now, because the customer is in the production test environment, the environment will have different MAC addresses online. When the MA5633 records that the CM's MAC address is saturated, the probability occurs. Because there is no user terminal repeatedly changing the MAC on the live network, there is no such problem.


It is recommended to reset the MA5633 before testing it for a new batch of user terminal tests.

Command: huawei(config)#board reset frameID/1

That's all.

This is what I would do if I encounter this problem, you are welcome to share yours!

  • x
  • convention:

MVE Created Dec 28, 2019 07:13:06 Helpful(0) Helpful(0)

Helpful, thanks
View more
  • x
  • convention:

Admin Created Jan 23, 2020 02:36:06 Helpful(0) Helpful(0)

View more
  • x
  • convention:

Created Jan 29, 2020 09:37:42 Helpful(0) Helpful(0)

I was looking for that, thanks!
View more
  • x
  • convention:



You need to log in to reply to the post Login | Register

Notice Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " Privacy."
If the attachment button is not available, update the Adobe Flash Player to the latest version!

My Followers

Login and enjoy all the member benefits


Huawei Enterprise Support Community
Huawei Enterprise Support Community