SmartAX MA5608T - unable to configure 2 IP phone lines - Registering

【Problem description】 

Unable to configure 2 IP phone lines – Registering.

Serial Number                          = 021RSTD0G4***238

Device Type                  = MA5608T Device

System Name              = PON-CAM-OLT01

System Descr IP tion                  = Huawei Integrated Access Software

Mainboard Temperature(℃) = 55

Activated Patch            = SPH105

Have checked the configurations and have religiously replicated the 2 already working, but the unit 189 second phone line is still in registering – auto block mode.

Have performed troubleshooting on PBX and when tested, the Assigned extension registers to an X-Lite setup.

Cannot configure a second phone line for a unit, as it stays in registering. Please see the screenshot below:

【Problem analysis】

Asked the customer for the logs and packets capture.

Telnet to ONT via LAN1 port, then executed the following commands one by one.

1.   vspa display mg info

vspa debug module 201 cmd 5 subcmd 1

vspa debug module 200 cmd 1 subcmd 1

vspa debug module 201 cmd 1 subcmd 1

vspa debug module 201 cmd 2 subcmd 1

vspa debug module 206 cmd 1 subcmd 1

vspa debug module 207 cmd 1 subcmd 1

vspa debug module 27 cmd 0x1 subcmd 0xff para1 0xff para2 0xff

vspa debug module 27 cmd 0x14 subcmd 0xff para1 0xff para2 0xff

vspa debug module 27 cmd 0x101 subcmd 0xff para1 0xff para2 0xff

vspa debug module 27 cmd 0x200 subcmd 1 para1 0xff para2 0xff

vspa debug module 28 cmd 0x1 subcmd 0xff para1 0xff para2 0xff

vspa debug module 29 cmd 0x1 subcmd 0xff para1 0xff para2 0xff

vspa debug module 30 cmd 0x1 subcmd 0xff para1 0xff para2 0xff

vspa debug module 31 cmd 0x1 subcmd 0xff para1 0xff para2 0xff

vspa debug module 34 cmd 0x1 subcmd 0xff para1 0xff para2 0xff

vspa display mg info

2. Executed the command to make the capture. Opened Wireshark on the PC and started the capture.

WAP >  set ethportmirror sourceport 6 destport 1 mirrordate 2 enable 1

3. Executed the command to trigger the second user to register again.

WAP > vspa reset

4. Stopped the capture and the log.

WAP >  vspa debug module 201 cmd 5 subcmd 0

WAP >  set ethportmirror sourceport 6 destport 1 mirrordate 2 enable 0

5.    Share with us the configuration file, it could be downloaded via the webpage:

6. The fault info log.

【Root cause】 

Unable to configure 2 ip phone lines - Registering

【Solution description】

Analyze the packet capture logs and notice that IMSresponded ‘484 Address Incomplete’ for the Register request from the 2^nd user. But the Registering of the 1^st user is OK.

Check the REGISTER message from ONT for both users and they are the same format. So, you will need the IMS side to check why it responded with the 484 error code for the 2^nd user.