Smart logger 1000 network test not pass Highlighted

Latest reply: Jan 13, 2020 05:56:23 340 1 2 1

We have been notified that the Smart logger 1000 network test not pass, We check that the LAN cable and RJ45 connector are correct, And a computer can use the internet.

So we let IT check the port Is the Internet turned off? The IT department said all ports have been opened successfully.

Port internet for NetEco

        Web Browser     8010                                            Mobile terminal    33000

        Web Browser     8443                                            Managed device  16100

        Email                  25,465                                         FTP Client            2121,11000-11500

port internet

And we changed the smart logger1000 and the network test again. The problem still exists.We then test using the internet from the phone to the computer and let smart logger1000 to test the internet. smart logger1000 can send data to the server.

And we can't access enspire in the loop lan at the network test not pass. We, therefore, tested it if the Switching Hub is still working. After that, we moved the LAN port but the problem remained the same.IT recommends using a smart logger1000 to connect to a LAN cable near the Switching Hub.

We then tested by moving the smart logger 1000 to a nearby Switching Hub and testing the network. smart logger 1000 network test and can send data to the server. 

Therefore, we checked the Ethernet (LAN) cable distance, found that the cable distance is longer than 100 m. We, therefore, summarize the reason that the cable Ethernet (LAN) longer than 100 m.

We, therefore, advise customers to move the smart logger1000 closer to the Switching Hub. And use LAN cable (CAT5) as RS485 cable to save the cost of wiring RS458 caused by relocating the smart logger1000.

And the problem has been solved.

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MVE Created Jan 13, 2020 05:56:23 Helpful(0) Helpful(0)

Nice sharing
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